Practice Manager Sunshine Coast Orthopaedic Group Maroochydore, Sunshine Coast QLD Full-time | On-site

About Us Sunshine Coast Orthopaedic Group (SCOG) is a specialist orthopaedic practice providing high-quality care across the Sunshine Coast.

Our team of specialist orthopaedic surgeons treat conditions of the spine, knee, hip, ankle, shoulder, elbow and hand, supported by an experienced clinical and administrative team. We pride ourselves on delivering an exceptional patient experience while maintaining a professional, collaborative and high-performing workplace.

About the Role We are seeking an experienced and highly capable Practice Managerto take ownership of the day-to-day management of our busy specialist medical practice.

This is a hands-on leadership role requiring someone who is organised, commercially aware and confident managing people, systems and competing priorities. You will be a visible presence within the clinic, ensuring our administrative and clinical operations run efficiently while supporting our surgeons and staff to deliver an exceptional standard of patient care.

We are looking for a genuine self-starter who can identify issues, develop solutions and follow them through autonomously.

Working closely with our executive team and our surgeons, you will have responsibility for the daily performance of the practice while also identifying opportunities to improve workflows, patient experience and practice efficiency.

Key Responsibilities People & Team Management

Lead and support the clinic's administrative team, providing clear direction and day-to-day guidance

Manage staff rostering, leave and resource requirements to ensure appropriate clinic coverage

Manage recruitment,



interviewing, onboarding and offboarding of administrative staff

Coordinate employment documentation and other day-to-day HR matters

Ensure staff are appropriately trained in clinic systems, processes and procedures

Communicate operational changes and updates effectively across the team

Coordinate staff events, team-building initiatives and workplace amenities

Practice & Clinic Operations

Take ownership of the smooth day-to-day operation of the clinic

Manage surgeon and clinical rosters, including consulting rooms and staff resource allocation

Monitor and forecast appointment availability and clinic capacity

Proactively identify scheduling, workflow and resourcing issues and implement solutions

Oversee inventory, purchasing and stock levels across the clinic

Manage facilities, equipment and practice systems to ensure the clinic remains fully operational

Resolve day-to-day operational issues as they arise and provide practical support to staff and surgeons

Identify and implement opportunities to improve clinic workflows, efficiency and patient experience

Surgeon & Clinical Staff Coordination

Coordinate the onboarding of new surgeons, fellows and clinical staff

Manage onboarding documentation, credentialing, insurance and compliance requirements





Maintain accurate and current clinical staff records

Coordinate the operational requirements associated with new surgeons and services joining the practice

Support the successful integration and growth of new surgeons within the clinic

Finance & Practice Administration

Oversee day-to-day accounts administration

Coordinate payroll processing and associated administration

Monitor budgets, expenditure and practice financial performance

Review key clinic metrics including referrals, appointment capacity and debtors

Prepare regular operational and financial reporting for management

Compliance & Governance

Maintain and continuously improve clinic policies and procedures

Manage relevant clinic insurance, indemnity and WorkCover requirements

Ensure appropriate documentation, record keeping and compliance processes are maintained

Support workplace health and safety, incident reporting and risk management requirements

Maintain high standards of patient confidentiality and privacy

Practice Development & Stakeholder Relationships

Build and maintain productive relationships with hospitals, referrers, suppliers and other key external stakeholders

Support initiatives designed to strengthen GP and referrer relationships

Coordinate stakeholder meetings and ensure agreed actions are implemented

Support the introduction and ongoing management of current clinic services and initiatives

Work with external technology and service providers to identify and implement practice efficiencies

Support initiatives such as patient-reported outcome measures, patient concierge services and resea

📌 Practice Manager (Maroochydore)
🏢 Sunshine Coast Orthopaedic Group
📍 Maroochydore