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NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$145,378.00/yr - A$168,130.00/yr

Principal Product Engineer

- Employment Type: 1 x Ongoing roles, 2 x Temporary roles until 30 June 2026
- Location: Versatile/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
- Grade: Clerk 11/12
- Salary Range: $145,378 - $168,130 p.a. base salary dependent on experience, plus 11.5% superannuation

Who we are

The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.

The opportunity

We are now inviting applications for the opportunity of Principal Product Engineer for Government Technology Platforms,



within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.

In this role, you will lead the build and deployment of high-quality, reliable, reusable and maintainable ICT / Digital systems and/or networks to support the delivery of strategic objectives for the Organisation and/or partner agencies.

Day to day responsibilities

- Attending agile ceremonies such as stand-ups, sprint planning, sprint review to provide overview and insights on working being delivered as a part of a multi-disciplinary Product Team.
- Participate in code reviews to ensure high-quality code is delivered across the engineer chapter, ensuring reuseable and scalable code is produced.
- Deliver and execute on delivery of code that support the delivery of All of Government products and services.

What you will bring to this role

- Extensive experience in leading end-to-end product development, ensuring high-quality delivery through the build, release, maintenance, and enhancement of thoroughly tested and optimised features.
- Expertise in providing specialist advice to enhance solution design and collaborating with cross-functional teams to deliver valuable software aligned with the organization's ICT/Digital strategy




- Experience in leading design and iterative testing of products/systems to ensure compliance with standards, enhancing code quality and reducing operational risk
- Experience in enhancing developer practices to drive high performance in ICT/Digital product and system development, while managing technology changes to optimise outcomes in line with organisational and government priorities
- Experience in optimising system requirements for enhanced efficiency, security, and customer-oriented ICT/Digital capabilities, while coaching engineers to deliver high-quality, compliant services and a positive customer experience

Essential requirements

- Advanced experience (4 years +) with SQL queries, SQL programming (database procedures/functions), and database development.
- Experience leading other engineers in a team setting to deliver expected tasks.
- May be required to have, or be able to attain and maintain, baseline security clearance as a condition of employment.
- Experience with systems integration, APIs (Web services, RESTful, SOAP, HTTP)
- Groovy / Java scripting experience highly desirable but not essential
- Amanda experience highly desirable but not essential
- Experience with version control systems (e.g., Git, GitHub, GitLab, SVN) including managing repositories, branching strategies, and conducting code reviews.
- Solution design including creation of detailed design documentation and presentations to Governance
- Leading a small team of product engineers
- Guidance and mentorship to junior and senior product engineers, fostering their growth and enhancing

📌 Principal Product Engineer (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney