The Box Office Operations team are the face of Ticketmaster for customers purchasing tickets at venues and greenfield event sites.

As we continue to grow and evolve, we’re looking for passionate, driven individuals who thrive in a cooperative, fast-paced environment and are excited to support operations across the Manly sporting precinct.

THE JOB The Box Office Attendant supports customer ticketing needs and delivers a high standard of service across Ticketmaster Box Offices, outlets, and event sites.

Applicants must have reliable access to and transport within the Sydney and Northern Beaches area. Availability across weekdays, evenings, and weekends is essential, as shift patterns will vary depending on event schedules.

While we aim to provide as many hours as possible, shifts and minimum hours cannot be guaranteed.

We’re looking for flexible, proactive team players who enjoy working in a dynamic event environment and are keen to become valued all-rounders across our operations team.

WHAT YOU WILL BE DOING Primary Responsibilities:

To serve customers at Ticketmaster locations in a courteous, knowledgeable and efficient manner in order to support customer demands

To provide information, answer questions and transact ticket purchases via credit cards, cash, EFT or cheque payments.

To consult with the Box Office Manager or Box office Supervisor when required with the goal of providing the highest possible standard of customer service

To keep abreast of current and upcoming events on the Ticketmaster network and to ask questions when there are particular details that are not understood

Answer customers’ questions in relation to events on the Ticketmaster network at Box Offices,



Outlets or Events

Working in a roving team capacity, engaging in mobile customer service and transactions, while actively moving around venue hot spots.

Cash handling and balancing transactions

To adhere to quality management, safety and environment company policies

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS) Customer Focus

Ensuring Ticketmaster’s customers’ needs are continually satisfied.

Experience in dealing with a range of people from different backgrounds is highly regarded.

Strong customer service experience and demonstrated face to face people skills.

Communication

Demonstrating strong communication skills, both written and verbal.

Effective listening skills are also paramount and must enjoy talking with people.

Flexibility

Demonstrated ability to work on a rotational roster and being accommodating and

adapting to a changing and highly pressured working environment. Flexibility to work

evenings and weekends

Numerical

Ability to check numerical data entered and be able to identify unbalanced accounts.

Ability to use Windows based computer package.

Ability to use Excel would be highly regarded.

Typing skills with high accuracy.

YOU (BEHAVIOURAL SKILLS)

Enthusiastic and passionate

Cash handling experience with proven ability to balance takings





Demonstrated ability to handle pressure effectively

General knowledge of Arts and Entertainment is advantageous

Familiarity with location / city is an advantage

Demonstrated ability to respond quickly and positively to change

Demonstrated positive attitude

Ability to work under pressure

High attention to detail

Ideally possess previous ticketing experience (not essential)

LIFE AT TICKETMASTER We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging -

📌 Box Office Attendants (Sydney)
🏢 Ticketmaster
📍 Sydney