Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.
As a Level 2 Service Desk Engineer, you'll be a trusted technical expert, working across diverse client environments and helping resolve complex infrastructure, cloud, networking, and security challenges.
Who We Are Priority 1 IT is powered by efex
With over 20 local branches supported by a strong national presence, efex is one of Australia's leading IT and digital services providers.
Priority 1 IT operates locally in Toowoomba, delivering trusted IT solutions to the region, backed by efex’s national capability, resources, and support.
We’re approachable, business-focused, and people-first, both for our clients and our team.
The Role We’re looking for aLevel 2 Service Desk Engineerto join ourBrisbaneteam full time.
In this role, you’ll:
Provide proactive and reactive IT support across diverse client environments
Support and maintainMicrosoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Serverenvironments
Maintain system continuity through monitoring, troubleshooting, and maintenance
Communicate clearly with clients, giving them confidence and visibility at every stage
Accurately manage tickets, time, and documentation
Collaborate with account managers and other teams to deliver seamless service
Mentor and support junior team members
Gain exposure to leading technologies, expanding your technical skills daily
About You You’ll thrive in this role if you:
Bring 3 - 5 years’ experience in a technical role within an MSP environment
Have strong customer service skills and enjoy client interaction
Are proactive, detail-oriented, and a natural problem solver
Have medium to high-level experience with:
Microsoft 365, Entra ID and Intune
Active Directory and Group Policy
TCP/IP, DNS, DHCP and VPN technologies
Network troubleshooting and administration
Backup and disaster recovery solutions
Virtualisation technologies such as VMware and Hyper-V
Cpanel/WHM and Wordpress
Medical PMS administration
And some experience with:
WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
Cloud networking and SD-WAN technologies
Cybersecurity solutions and best-practice security frameworks
PowerShell scripting and automation
Microsoft, Cisco, AWS, CompTIA or other industry certifications
Financial software administration
Microsoft Power Platform
What We Offer
Competitive salary package reflective of your experience
Career pathways into technical leadership, projects, architecture, and specialist engineering roles
Exposure to a wide range of technologies, industries, and client environments
Ongoing training and professional development opportunities
Supportive, down-to-earth culture that values collaboration and knowledge sharing
Why Join efex? This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs. You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career.
Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
📌 Level 2 Service Desk Engineer (Brisbane)
🏢 EFEX
📍 Brisbane