Listen to customers, and communicate constantly throughout their complaint journey

Use all available tools, and partner with all teams necessary to determine the right way forward

Be inquisitive and look for ways to improve our customers’ experience with Amex, making their lives better

Maintain high levels of organisation, and availability across all channels of contact

Be an active and supportive colleague within a high performing team, and the wider enterprise

RESPONSIBILITIES

Listen to customers, and communicate constantly throughout their complaint journey

Use all available tools, and partner with all teams necessary to determine the right way forward

Be inquisitive and look for ways to improve our customers’ experience with Amex, making their lives better

Maintain high levels of organisation, and availability across all channels of contact

Be an active and supportive colleague within a high performing team, and the wider enterprise





QUALIFICATIONS

Complaints, credit or financial services experienceis highly regarded

Customer service experience and passion is essential

Outstanding verbal and written communication skills

Interpersonal skills and ability to build relationships with customers and colleagues

Able to solve problems, and seek them out, with the ability to remain calm during challenging scenarios and interactions

Ability to manage your time, prioritise, and keep on track

Familiarity with customer journeys, card products, processes and procedures is highly regarded

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📌 Dispute Resolution Specialist (Sydney)
🏢 American Express
📍 Sydney