Our client is seeking an experienced

Systems Analyst

to join their technology team in Townsville. This is a hands‑on technical role supporting a large and complex application environment, with responsibility for application support, Microsoft SQL Server, troubleshooting, debugging, releases and vendor management.

The workplace supports around 100 applications, so strong technical problem‑solving skills and the ability to work effectively with multiple vendors and stakeholders are important.

This role is based in Townsville with a requirement to be onsite.

The Opportunity You will be responsible for the ongoing support, maintenance and improvement of business‑critical applications and databases, working closely with internal teams and external vendors to resolve issues and deliver system changes.

The role will have a particular focus on

TechnologyOne, Chris21 and Microsoft SQL Server , so experience across these environments will be highly valuable.

Key responsibilities

Provide hands‑on application support across a large and varied application environment

Support and troubleshoot TechnologyOne and Chris21 applications

Administration and support of on‑premises TechnologyOne applications, including ECM, CES, CiA and P&R;, and Frontier Software Chris21, encompassing application upgrades, environment refreshes, database troubleshooting, incident and problem management, system configuration, and ongoing application support and maintenance.

Administer and support Microsoft SQL Server environments

Investigate, troubleshoot and debug complex application and database issues

Monitor application performance and identify recurring issues and opportunities for improvement

Work with vendors to resolve technical issues, manage incidents and coordinate fixes and enhancements

Manage application changes and releases, including testing, deployment and post‑release support





Coordinate technical activities across multiple application vendors and internal stakeholders

Support major incidents and contribute to root cause analysis and post‑incident reviews

Assist with application configuration, testing, system improvements and technical documentation

Develop or maintain scripts where required to support system administration and troubleshooting

Maintain appropriate records across incidents, requests, changes and releases

About You

Strong experience supporting and troubleshooting enterprise applications

Hands‑on experience with TechnologyOne is essential

Experience with Chris 21

Experience in the administration and support of on‑premises TechnologyOne applications, including ECM, CES, CiA and P&R;, and Frontier Software Chris21, encompassing application upgrades, environment refreshes, database troubleshooting, incident and problem management, system configuration, and ongoing application support and maintenance.

Strong Microsoft SQL Server experience, including database administration and troubleshooting

A Microsoft SQL Server / DBA certification or equivalent recognised Microsoft DBA qualification

Proven ability to troubleshoot, debug and resolve complex technical issues

Experience managing application releases, changes and deployments

Strong vendor management skills and confidence coordinating multiple external suppliers

Excellent communication skills, with the ability to work effectively with technical and non‑technical stakeholders

Experience working across a large application environment with multiple systems and vendors

Understanding of ITIL/service management principles

Relevant IT qualifications

This is not a Business Analyst role. We are looking for someone who is

technically hands‑on , can troubleshoot and debug issues, understands databases and applications, and is comfortable working directly with vendors and technical teams. Experience with TechOne is essential.

📌 System Analyst (Townsville City)
🏢 Sharp & Carter
📍 Townsville City