This role is perfect for an experienced customer service person looking to develop their skills and build a career in a dynamic service industry. Logistics is one of the fastest growing industries in Australia and this role provides an opportunity to gain all round experience across the sector.

This role works within the customer service team providing support to our customers, our branches and network providers in delivering a first-class customer experience. Responding and solving customer queries, highlighting potential service issues and performing some data entry of customer information are key tasks.

The Company Vision Freight Systems has an impressive history over 20 years of growing from a one man, one truck operation to now employing over 80 team members operating from multiple branches in throughout Queensland.

The business is currently in a strategic growth phase and is investing in people, training, equipment, and technology. The business is passionate about providing the framework, technology, and environment for our people to excel and actively participate in a positive and rewarding culture.

The Person The person we are looking for will have a passion for service,



great people and communication skills and enjoys the hustle and bustle of a dynamic team environment.

An attention to detail, a passion for service and the ability to grow in a team environment are key attributes we are looking for as well as being a self-starter.

A logistics background would be helpful but not essential as we will invest the time and energy into developing the successful applicant.

As a part of our customer service team, your responsibilities include:

Inbound / outbound contact with our customers

Working closely with our fleet teams to ensure the best customer experience is obtained

Building rapport with our customers, and passing on their valuable feedback

Accurately obtaining customer's booking information

As the Successful Applicant you will possess the following:

Be available Monday to Friday 8am – 5pm

Experience in Customer Service

Pleasant, explicit, concise phone manner

High attention to detail & accuracy

Commitment to providing high quality service

Intermediate computer & administration skills

Transport & Logistic experience desired but not essential.

📌 Customer Service Officer (Brisbane)
🏢 VISION FREIGHT SYSTEMS
📍 Brisbane