About The Company Our client is one of the world's leading tech company with a focus on business accommodation. With the head office in Germany this global leader services 90% of the fortune 500.

With over 1500 staff globally and offices across Europe, the America's, Asia and Australia this is a great opportunity to join a global network and global corporate.

About The Role We are searching for an experienced Team Leader to join the contact centre based in the CBD of Sydney. You will lead a team of 15 - 20 agents as an allrounder Team Leader.

You will wear many hats including people management, workforce planning and process development.

We are looking for a strong and focussed leader who is willing to help bring the team continued success. The team is going through a transformation so we need a competent and confident leader, happy to have tough conversations and be at the forefront of process improvement and someone who wants career progression.

Duties:

Recruiting, mentoring, coaching,



and developing team members

Improving business performance and processes

Developing close working relationships with key stakeholders

Ensuring performance standards are met

Exceeding customer service metrics across all functions

Managing call queuesManaging escalation calls

Workforce planning

Skills & Experience

A solid track record of delivering results

Previous experience running and managing a Team

Solid attention to detail and exceptional time management skills

Strong analytical skills

Exceptional communication skills both written and verbal

Outstanding working knowledge of contact centre statistics

Culture The current team work as a really collaborative and supportive team and feel like a family. They are big on continuous improvement and genuinely enjoy celebrating each others wins.

📌 Team Leader (Sydney)
🏢 Citrus Group
📍 Sydney