Office Administrator – Townsville – Leading North Queensland Accounting & Financial Services Firm

Looking for a professional front-of-house administration role where you can build long-term career stability within a respected accounting and financial services firm? Ready to join a large, established organisation offering strong team culture, career development and genuine work-life balance? Our client is North Queensland’s largest independently owned and fully integrated accounting and financial services firm, with over 90 staff across multiple offices including Townsville, Ingham, Cairns, Tablelands and Brisbane. Since 1951, the firm has built a strong reputation for delivering high-quality accounting, tax, audit and financial planning services while maintaining genuine long‑term relationships with clients and staff alike. Known for combining traditional values with modern systems and innovative solutions, the firm offers a supportive and collaborative environment where administration professionals play an integral role in delivering exceptional client service and supporting broader business operations. The Role

Managing front desk reception, incoming calls, emails and client enquiries Welcoming clients and providing a professional first impression Scheduling appointments and coordinating workflow support Assisting with client onboarding, off‑boarding and database management Maintaining accurate records,



documentation and data integrity Supporting day‑to‑day office administration and team operations Coordinating client correspondence and administrative compliance tasks Assisting across multiple divisions within the business as required Managing competing priorities while ensuring deadlines are met About You

2+ years of previous administration, reception or client service experience Strong attention to detail and organisational capability Excellent written and verbal communication skills Professional phone manner and presentation Proficiency in Microsoft Office including Word, Excel and Outlook Experience with Xero XPM, ATO Portal or accounting software highly regarded Ability to manage multiple priorities in a fast‑paced environment Positive, team-focused and client‑centric attitude What’s On Offer

Competitive salary package aligned with experience Long‑term career opportunity within a highly respected professional services firm Flexible work arrangements supporting work‑life balance Ongoing mentoring, training and professional development Up-to-date systems and streamlined technology Supportive, team-oriented team environment Genuine career pathways and internal growth opportunities Wellbeing initiatives and corporate health membership benefits Stable organisation with over 70 years of success and strong community reputation This opportunity is ideal for an experienced Client Services Officer or Administrator seeking stability, professional growth and the chance to join one of North Queensland’s most respected accounting and financial services firms. Please note: This job is based in Australia therefore, only candidates who are permanent residents or citizens of Australia will be considered.

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