Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy) – Melbourne VIC

We are a multidisciplinary allied health clinic providing speech therapy, occupational therapy, play therapy, and psychology services.

We predominately serve paediatric clients, but also provide services to teenagers and adults in the community, depending on their needs.

Our mission is to support and empower our clients through skilled, bilingual and family-centred therapy services.

Through achieving this mission, we aspire to realise our vision to be a beacon of hope for families from culturally and linguistically diverse (CALD) backgrounds.

About You : A certification in Administration highly desirable

Position Summary : We are looking for a friendly, organised, and proactive team member to manage our busy front desk and support our clinic operations. You will be responsible to ensure all reception areas operate a high quality service at all times and supervise a range of administrative duties to ensure the smooth operations of the practice.

Key Requirements : Skills & Attributes

Solid verbal and written communication skills with great attention to detail

Good time management and organisational skills

Friendly, professional, and great with people

Able to handle tasks with different priorities and urgency

Works well under pressure and eager to learn

Flexible, adaptable, and team-focused





Experience with culturally and linguistically diverse communities

Experience working with children

Fluent in English, Cantonese, and Mandarin

Some experience working in a medical practice is an advantage but not essential

Job Responsibility :

Be the first point of contact for clients — greet warmly, answer calls and emails, and manage bookings

Provide administrative support to the Operations Manager and Director, including document preparation and client scheduling

Maintain accurate client records and handle payments, invoicing, and daily reconciliation

Assist with delivery of workshops and seminars such as set up of room, providing refreshments, preparation of materials and presentations etc.

Keep reception, waiting area, and clinic rooms clean, stocked, and presentable

Monitor and report on key clinic metrics including client bookings, cancellations, and feedbacks to management

Support quality improvement and customer service initiatives through the streamlining of all administrative and front desk systems, processes and procedures

Other ad-hoc activities as directed by management

Job Functions : Administration

Job Benefits : Include sick leave and annual leave entitlement

Selling Point : On the job training, professional development, friendly mutillingual team, monthly company lunch

📌 Account Manager (Port Phillip City)
🏢 Bilingual consulting (T/A Blackburn Speech & Paediatric Therapy)
📍 Port Phillip City