About Us

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About Us

At Sitecore, our mission is to simplify how brands reach, engage, and serve people by delivering intelligent, personalised digital experiences that connect the world. We empower the world’s most iconic brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.





As the leading provider of agentic digital experience software, Sitecore brings together content, commerce, and data into one composable platform that enables brands to deliver millions of meaningful, adaptive experiences every day. Trusted by global leaders such as American Express, Porsche, Starbucks, and L’Oréal, Sitecore helps brands transform engagement through experiences that are not only personalised but predictive and dynamic.

Our foundation is our people—a diverse, passionate, and collaborative global team spanning over 25 countries. We believe that every experience matters, and that belief starts with how we work together. Our values—empathy, accountability, clarity, and growth—guide how we lead, innovate, and connect. They are the behaviors that bring our mission and vision to life, every day, in every interaction.

As we continue to evolve, we are actively cultivating AI skills across our teams to unlock new levels of creativity, efficiency, and insight. From engineering to customer experience, AI capabilities are becoming integral to how we design, build, and deliver the next generation of digital experiences.

Learn more at Sitecore.com

About The Role

We are looking for a techno‑functional consultant who operates at the intersection of product depth and business outcome: someone who has been hands‑on with enterprise platforms,



understands what they are looking at in a customer's setting, and applies that fluency to drive adoption and value realization with SitecoreAI.

You will own the post‑sale adoption relationship for the customers on our premier success package (Sitecore360) in your portfolio, partnering with the Account Executive who owns the commercial relationship and leading the customer from onboarding through adoption, value realization and renewal readiness. You will tailor each engagement, identify where deeper technical delivery is needed and connect the product to the business outcomes the customer signed up for. Success is measured by customer adoption and realized business value, not hours delivered.

You will be part of our Customer Value Realization (CVR) team and work alongside Account Executives, Solution Engineers, Technical Consultants, Product Support and Product Engineering/Management internally, and alongside the customer's implementation partner externally.

What you’ll do[DH1] [CFG2] [KM3]

- Own the post‑sales product success relationship for Sitecore360 customers across onboarding, adoption and strategic advisory[DH4] [KM5] on use of Sitecore products.
- Run structured, instance‑led discovery: review the customer’s actual implementation, identify where setup decisions are blocking adoption and bring a point of view on what to change.
- Deliver mid‑level technical and advisory work directly. Scope deeper delivery for our technical Consultants so they can execute without a follow‑up call[DH6] [KM7] and incorporate the output into the success plan.
- Build, agree and maintain a 90-day success plan per customer with testable success criteria tied to business outcomes, trac

📌 Sitecore Customer Engineer (Sydney)
🏢 Sitecore
📍 Sydney