First AML’s Head of Enterprise Onboarding is responsible for the successful onboarding of our enterprise customers who typically have more complex requirements. You’ll be hands‑on when it comes to some of the later stage conversations with enterprise prospects, running end to end enterprise onboarding whilst creating a world class enterprise onboarding strategy.

You’ll work closely with our wider global team, including partnerships, product and engineering, sales, marketing and customer success too. Your role is critical to the success of First AML as you will be one of the key players in ensuring that our enterprise customers immediately see and feel the benefits of our products.

Our Global Onboarding and Implementation Team is led by Chris Caigou - Chief Customer Officer. With a passion for solving customers problems in the AML and compliance space, you’ll always be empowered to bring new initiatives to the table. You will report directly to Chris and you’ll work incredibly closely with our ANZ CS & OB Lead Rebecca Passlow who has a passion for solving complex customer problems.

Onboarding and implementation

Responsible for the successful integration and onboarding of our enterprise portfolio

You’ll organise your onboarding calls with key stakeholders and manage the full end-to-end implementation process until the customer is ready to be handed over to our customer success team for ongoing management

Ensure that you manage the onboarding process like well oiled machine and keep things on track through Discovery, Design, Integration, Testing and Training phases

Leverage project management and other communication tools to ensure all parties are clear on their responsibilities and timelines are being met





You’ll ensure that your customers are set up to optimise our product to its full capacity

Build relationships with various stakeholders

Enterprise onboarding strategy

Design an enterprise onboarding strategy that guides First AML enterprise onboardings

Establish clear onboarding frameworks, success criteria, and governance models to ensure alignment across stakeholders

Drive structured onboarding plans that balance speed to value with risk management, security review processes and enterprise change management

Act as a strategic advisor to customers guiding them through platform adoption, workflow transformation and operational readiness

Proactively identify risks, dependencies, and blockers within enterprise onboarding programmes, escalating and resolving issues to maintain momentum

Continuously refine and improve enterprise implementations

Technical expertise

Provide hands on technical support to your customers along the way where needed, coordinating with our engineering team and their internal teams

Provide technical feedback to our product managers and engineers around improving the UX and API updates required

Light touch technical support to onboarding your customers

Understanding your customers API’s and integration needs





Ensure that the integration is set to optimise the product for your customers

Key success metrics.

Delivering all onboarding projects within agreed timelines and scope

Achieving and maintaining high customer satisfaction scores for onboarding and technical integration

Ensuring customers complete all key onboarding milestones e.g. API connections live and tested, data pipelines validated, first transactions or use cases completed within agreed timeframes.

Minimising implementation rework or escalations through accurate configuration and proactive issue resolution.

Identifying and escalating common technical or product gaps to the Product and Engineering teams to drive improvements.

About you. The significant things we look for.

You have exceptional project management skills

You take ownership of your projects/onboardings and drive to completion

You will set and maintain a high bar

You’re proactive and confident in taking calculated risks

You’ll go all out to achieve your goals and the goals of First AML

You are curious and creative when it comes to solving problems

Our customers problems are your passion

You’ll bring positive energy to our team and are always there to pull your colleagues up

Being part of a team that builds an iconic tech company is your dream opportunity

Personal attributes specific to this role.

Passionate about delivering effective and efficiency experiences

You are motivated by solving hard problems

Building and nurturing relationships will always be on your priority list

Creative and curious by nature

You value your colleagues and the work that they do

You are a stron

📌 Head of Enterprise Onboarding (Sydney)
🏢 First AML
📍 Sydney