- Be the go-to person for all things maintenance in a global, iconic brand

- Permanent, full-time gig at our iconic Pitt Street club

- Free gym membership for you & a friend+ discounted PT + discounts with retailers

The Virgin way

At Virgin Active, our people are our special sauce. We believe great teams create unforgettable member experiences - and that starts with a culture where energy, ownership and individuality are celebrated. You'll join a team known for pushing boundaries, elevating standards and bringing personality into everything we do. We expect a lot - and in return, we invest in your growth, support your leadership journey and give you the freedom to make an impact. This is a place for people who want to grow, lead and contribute to something bigger than themselves - while having a bit of fun along the way.

The impact you'll make

As a Head of Department, you don't just run a function - you lift it. You serve your people so they can serve your members - and when both thrive, results follow naturally. You build strong teams, shape culture, and drive performance in a way that strengthens the entire club experience. Your leadership ensures standards are upheld, people are supported, and members feel the difference every day.

What success looks like

Success in this role comes from balancing leadership across five key pillars:

1. People Leadership

You are accountable for building a high-performing, engaged and capable team.

Key accountabilities include:

- Lead, coach and develop your team through regular feedback, performance conversations and structured development plans.

- Create a positive,



inclusive and safe team culture aligned with Virgin Active values.

- Ensure clear role expectations, accountability and ownership across the team.

- Recruit, onboard and retain top talent for your department.

- Manage performance issues promptly, fairly, consistently and in line with policy.

- Create fair and transparent rosters that balance business needs with team wellbeing and engagement.

- Role model professionalism, integrity and strong leadership behaviours at all times.

2. Commercial Leadership

You are responsible for contributing to the club's commercial success through your department’s performance.

Key accountabilities include:

- Drive revenue, retention and key commercial KPIs relevant to your function.

- Translate budgets and targets into clear team priorities and actions.

- Use data and insights to identify opportunities for growth and improvement.

- Ensure your team understands how their role impacts financial performance.

- Plan and manage rosters, productivity and labour spend to achieve budget outcomes.

- Use data to forecast staffing requirements and improve efficiency.

- Support cross-department collaboration to achieve overall club targets.

3. Operational Leadership





You ensure your department operates efficiently, safely and consistently.

Key accountabilities include:

- Deliver club systems, processes and brand standards consistently across your department.

- Maintain a safe, compliant and well-run operating environment.

- Act as Manager on Duty and First Aid Officer when required, providing calm leadership during incidents.

- Take responsibility for the secure opening and closing of the club.

- Maintain accurate operational records and workforce documentation.

- Identify performance risks early and take action to prevent disruption.

- Continuously improve how your department operates.

- Keep your department organised, prepared and performing at a high standard.

- Work flexibly across the club's seven-day trading hours to support members when they’re in the club.

4. Service Leadership

You lead the delivery of a premium, consistent and engaging member experience.

Key accountabilities include:

- Champion exceptional service standards across your department.

- Ensure your team delivers warm, welcoming and qualified interactions with members.

- Respond effectively to feedback, complaints and service recovery opportunities.

- Role model service behaviours and set the tone for the club experience.

- Partner with other departments to create a seamless member journey.

- Embed a culture of accountability for member satisfaction and experience.

5. Functional Leadership - Facilities

You are accountable for the stewardship of the club's facilities and

📌 HOD - Facilities Manager (Sydney)
🏢 Virgin Active
📍 Sydney