The Partner Success Specialist – Employment Hero is responsible for end-to-end implementation, optimisation and ongoing enablement of the Employment Hero (EH) HR and Payroll platform for our clients. This role ensures implementations are delivered on time and to a high standard, supports continuous improvement of client systems, trains client users and internal team members, and provides high-quality troubleshooting and platform guidance.

Key Outcome 1: Deliver successful Employment Hero implementations end-to-end

Manage implementation projects from kick-off to go-live, ensuring scope, timelines and deliverables are clear.

Maintain and update project plans, tasks, milestones and risks; keep stakeholders informed of progress.

Gather required information from clients (employee data, payroll rules, policies, templates, org structure).

Coordinate client actions and follow-ups to keep projects moving and avoid delays.

Configure EH to align with agreed design, compliance requirements and client processes.

Key Outcome 2: Accurate data migration and system configuration

Prepare, cleanse and validate client data for import/migration (employee records, leave balances, pay items, classifications, etc.).

Complete data imports/migrations and reconcile results to ensure accuracy and completeness.

Set up core system configuration including:

Approval workflows (leave, timesheets, onboarding, changes, etc.)

Onboarding workflows and checklists

Organisational structure, roles and permissions

Conduct quality checks and document configuration decisions for internal reference and future support.

Key Outcome 3: Optimise EH and roll out recent features to improve client outcomes





Review client usage and recommend improvements to system setup and workflows.

Configure and roll out new features/modules where applicable and beneficial.

Identify automation opportunities to reduce admin burden and improve compliance.

Maintain awareness of EH product updates and translate updates into practical business benefits for clients.

Key Outcome 4: Deliver high-quality training, workshops and user enablement

Provide structured training to client administrators and end users (HR, managers, employees).

Develop and maintain clear user guides, step-by-step instructions and how-to resources.

Run workshops with HR partners and client groups to communicate what’s recent, how it works, and why it benefits the business.

Tailor training to user capability, business needs and platform maturity (new to EH vs established).

Ensure clients are confident, capable and self-sufficient with agreed processes post go-live.

Key Outcome 5: Build internal capability and support delivery excellence

Train and coach internal team members on EH functionality, processes and common troubleshooting steps.

Support Admin & Support teams to resolve system issues efficiently and accurately.

Provide internal demos and toolbox sessions to uplift knowledge and consistency.

Contribute to internal SOPs,



checklists and implementation playbooks to standardise delivery.

Key Outcome 6: Support sales enablement and partner portal administration

Conduct EH demos for prospects and clients, focusing on relevant use cases and benefits.

Log leads accurately in the Employment Hero Partner Portal and maintain records.

Set up implementation projects promptly upon sale/engagement, ensuring correct client details and scope are captured.

Liaise with internal sales/BD on handover details, expectations and next steps.

Key Outcome 7: Operational support, coverage and client experience

Provide coverage for leave periods and assist with onboarding activities as required.

Support client onboarding tasks (account setup, user access, initial guidance, scheduling training).

Troubleshoot platform issues and provide clear, timely guidance to clients and internal teams.

Escalate platform issues to EH support when required and manage follow-up through to resolution.

Maintain high standards of client communication, professionalism and responsiveness.

Key Performance Indicators (KPIs)

Implementations delivered on time and within agreed scope

Data migration accuracy and reconciliation outcomes

Reduction in support issues through improved setup and training

Training completion and user adoption outcomes

Quality and clarity of documentation/resources produced

Timely lead logging and project setup completion

Internal team capability uplift (measured through reduced escalations and improved consistency)

Key Skills & Experience

Demonstrated experience implementing and configurin

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