HR Manager, Lithgow NSW | Westfund Health Insurance (Hybrid)

About the opportunity After ten years building Westfund's People & Culture function, the current Human Resources Manager is retiring at the end of the year. Civitas Talent has been retained to find their successor.

You’ll lead HR operations for around 240 people across 12 locations in Recent South Wales and Queensland, covering employee relations, industrial relations, contracts, payroll and recruitment. You report to Bill Sheffield, Chief People Officer, and lead a team of five: Payroll Manager, Payroll Officer, Recruitment Lead, People & Culture Coordinator and Human Resources Coordinator.

This is a hands‑on leadership role. You’ll have a capable team to delegate to, and you’ll also own matters yourself from first conversation through to resolution. You’ll contribute to People & Culture strategy with the CPO, but most of the job is practical: sound advice, well‑run processes and being there for leaders and employees when it counts.

About Westfund Westfund is a member‑owned, not‑for‑profit health fund. It began with Lithgow coal miners pooling their wages so their families could see a doctor. More than 140 years later it looks after over 140,000 members across Australia, runs its own dental, eye care and skin screening centres, and keeps member retention above 92%.

Head office is a contemporary building in Lithgow. There are also offices in Penrith and Sydney CBD, and sites stretching from Wollongong to Dubbo and from Townsville to Maroochydore. Westfund's values are Care, Connect and Respect, and they shape how the fund treats its own people as much as its members. Engagement scores are consistently strong,



and many staff have built long careers there.

People & Culture is a team of around 11. It's known across the business as approachable, independent and trusted, and it works closely with external employment law advisers on complex matters.

What you’ll do Employee relations and leader support

Be the go‑to adviser for leaders on conduct, performance, attendance and wellbeing

Lead workplace investigations and disciplinary processes that are fair, timely and defensible

Coach leaders through difficult conversations, often in the room alongside them

Step in early when something isn't right, leading with care before any formal process

Industrial relations and compliance

Interpret and apply the Enterprise Agreement, employment contracts and legislation

Support Enterprise Agreement consultation, bargaining and implementation

Keep policies, contracts and templates current as legislation changes

Payroll, contracts and records

Lead the payroll team and make sure contracts, conditions and pay line up

Own employment contracts, variations and employee records

Support remuneration, workers compensation and audit activity

Recruitment and workforce

Oversee recruitment, onboarding and probation through the Recruitment Lead

Advise on restructures, consultation and organisational change





Lead a refresh of flexible and home‑based working arrangements across the business

Improvement

Find better ways to run HR processes, reporting and data

Explore practical uses of technology and AI in the function

What you’ll bring

Significant experience in a senior generalist HR role, including leading a team

Robust working knowledge of Enterprise Agreements, modern awards, contracts and employment legislation

A track record of personally running employee relations matters, investigations and disciplinary processes

An understanding of payroll and HRIS, and how they connect to contracts and conditions

Experience writing and applying HR policies and procedures

A tertiary qualification in HR, industrial relations, business or a related field

The confidence to challenge respectfully, including senior leaders, and to stand behind the right outcome

A humble, service‑minded approach to HR, and a healthy life outside work

Westfund is open on sector background. Candidates from regulated, regional, member‑owned or operational environments will all be considered.

Nice to have

Experience supporting Enterprise Agreement bargaining or consultation

Background in health, insurance, financial services or another regulated sector

Curiosity about how data, dashboards and AI can improve HR

What's on offer

Permanent, full‑time, 35‑hour week

Based at the Lithgow head office, with hybrid working of up to two days a week from home

Regular travel to regional sites across NSW and Queensland, typically two to three days at a time

A senior seat in a respected People & Culture team, reporting to the Chief People Officer

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