Designation / Job title : Systems Analyst-261112 Primary or Mandatory

skills:
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• ServiceNow Development & Administrator.
• ServiceNow ITSM, ITOM, CMDB, ITAM and Service portal modules. Good to have

skills:
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL Foundations. Detailed

Job description
-
• A Qualified IT Skilled with 11+ years of experience with as a Technical Consultation & Management.
• Experience with ServiceNow ITSM, ITOM, CMDB, ITAM and Service portal modules.
• Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Service Catalog, Knowledge configured and Reports in ServiceNow.




• Developed and customized ServiceNow modules to align with ITIL best practices and organizational requirements.
• Extensive experience in implementation of Service Catalogs, Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts and Validations Scripts in ServiceNow.
• Collaborated with cross-functional teams, including IT operations, development, and business stakeholders, to gather requirements, define solution architectures, and deliver high-quality ServiceNow implementations.
• ServiceNow Certified System Administrator (CSA) & ServiceNow Certified Application Developer (CAD).

📌 Systems Analyst-261112 (Sydney)
🏢 Tech Mahindra
📍 Sydney