Customer Success Lead
- Care GP

Location:
Sydney, NSW (in-office)
· Type: Full time ? About Care GP We're building the future of healthcare: enabling the first generation of intelligent healthcare providers. Backed by Y Combinator (YC) and Startmate (Blackbird), CareGP is one of the fastest-growing AI companies in the Primary Care space. ? The Role We're looking for a Customer Success Lead to work directly with our CEO and Founder and own customer success end to end: onboarding, retention, expansion, and outcomes. ✅

What You'll Do
• Own onboarding for new clinics coming onto CareGP, making sure the transition is smooth from day one
• Own retention and the ongoing health of your customer base
• Own expansion within existing accounts as clinics see more value from the product
• Own outcomes, making sure customers are actually getting results, not just using the product ? What We're Looking For




• 3–6 years in customer-facing roles, ideally SaaS
• Early stage to growth stage startup experience, and you enjoy this phase
• Sharp, fast, and commercially minded
• Love building, and delivering world-class customer service and results ? Why CareGP
• Frontline of AI in healthcare, real impact, not hype
• Build the CS function from 0 to 1
• Work with high-growth clinics transforming their operations ? Our Values
• Customer Obsession
• Speed
• Focus
• Ownership
• Long-term thinking If you want to help define a category, not just join one, this is it. ?

How to Apply
Application instructions
- LinkedIn Easy Apply. Only if you have been referred, please state who by and email [email protected] Website: caregp.com.au

📌 Customer Success Lead (Sydney)
🏢 Care
📍 Sydney