Job Description
Environment Manager (Manager role) Role Purpose The Non-Production Environment Manager is responsible for managing and supporting all testing environments (PTEST, STEST, VTEST) used for development, testing, training, and business-as-usual activities. The role ensures these environments are:
• Available and stable
• Secure and properly configured
• Ready for testing and deployments
• Quickly restored when issues occur This person also coordinates issue triage, manages environment-related risks, and maintains knowledge of how various applications and systems work together. Required Experience Technical & Industry Experience
• Experience working in large and complex organisations.
• Experience in industries such as:
• Postal services
• Logistics
• Transport
• Retail
• eCommerce Workplace & Release Management
• Strong experience managing enterprise test environments.
• Experience handling software releases and deployments.
• Experience with incident, change, and release management processes. Stakeholder Management
• Ability to work across technical and business teams.
• Strong communication and coordination skills.
• Experience facilitating issue triage and problem-solving workshops. Technical Skills Essential Knowledge
• SAP applications
• Oracle applications
• Microsoft technologies
• Application dependencies and integrations
• Enterprise environment management Monitoring & Troubleshooting
• New Relic
• Sumo Logic
• Log analysis and dashboard monitoring
• Root cause investigation Process Knowledge
• ITIL Incident Management
• ITIL Change Management
• ITIL Request Management
• ITIL Conflict Management Qualifications Preferred Certifications




• ITIL Certification
• Agile Certification
• PMP Certification
• Other Project Delivery Certifications Key Personal Attributes Process Management
• Creates and improves operational processes.
• Removes inefficiencies and simplifies ways of working.
• Uses data and feedback to improve outcomes. Relationship Building
• Builds trust with diverse stakeholders.
• Works effectively across teams.
• Resolves conflicts professionally. Action Orientation
• Takes initiative and ownership.
• Responds quickly to issues and risks.
• Drives action even when information is incomplete. Digital Mindset
• Embraces new technologies.
• Uses data and insights to improve decisions.
• Promotes digital ways of working. Results Focus
• Delivers high-quality outcomes.
• Works through challenges to achieve goals.
• Helps remove barriers for others.

Key Responsibilities
Environment Management
• Ensure all non-production environments are available, secure, and fit for purpose.
• Manage and support test environments throughout the project lifecycle.
• Monitor environment health, availability, and performance.
• Coordinate environment setup and configuration for projects and testing activities.
• Ensure environments comply with security and data protection requirements. Release & Deployment Management




• Plan and coordinate software releases and deployments.
• Work with application support teams to deploy code with minimal impact to testing.
• Manage release schedules and deployment plans.
• Communicate deployment timelines and risks to stakeholders.
• Conduct post-release reviews and identify improvement opportunities. Incident & Issue Management
• Lead triage sessions to identify and resolve environment issues.
• Troubleshoot complex technical problems across multiple applications.
• Coordinate teams to quickly resolve incidents and defects.
• Ensure clear communication during outages and service disruptions. Vendor & Partner Management
• Work closely with vendors and suppliers.
• Manage vendor support tickets and escalations.
• Partner with vendors to adopt new platform features and capabilities.
• Coordinate migration activities where required. Continuous Improvement
• Improve environment management processes and governance.
• Enhance monitoring, logging, and reporting capabilities.
• Drive innovation and adoption of new technologies.
• Maintain documentation, standards, and best practices. Stakeholder Management
• Act as the link between:
• Development teams
• Operations teams
• Quality Assurance (QA) teams
• Business stakeholders
• External vendors
• Provide regular updates on environment status, risks, and releases.
• Build strong working relationships across teams. Training & Knowledge Sharing
• Create and maintain environment management documentation.
• Train teams on release and environment management processes.
• Share lessons learned and best practices.

📌 Environment Manager (Melbourne)
🏢 XPT Software
📍 Melbourne