Service Delivery Team Leader
- Home Care

Location:
Zion
- Gympie, QLD Position: Full Time (office based)
- requires regular travel between Gympie and Kingaroy Home Care sites Remuneration: $41.39 p/hour + Super + Salary Packaging + Employee Discounts and Benefits Lead a team. Make an impact. Deliver care that truly matters. At Lutheran Services, we support our clients to live with dignity, independence and choice. We’re seeking an experienced and people-focused Service Delivery Team Leader to support the Service Manager in guiding our Home Care Support Worker team and ensuring every client receives high-quality, person-centred care. This is your opportunity to combine leadership, operations and purpose in a role where what you do every day genuinely matters.

About The Role
As a Service Delivery Team Leader, you’ll lead and support a team of Support Workers, focusing on their roles, duties and day-to-day responsibilities in delivery high quality Home Care services. Working closely with the Service Manager and wider care team, you’ll ensure services are well-coordinated, compliant, and aligned to each client’s individual needs
- all while building a positive and high-performing team culture.

Key Responsibilities
Lead and support your team
• Coach, mentor and develop Support Workers
• Foster a cooperative, engaged and high-performing team culture
• Support recruitment, onboarding and ongoing training Deliver high-quality, person-centred care
• Oversee daily operations and assist with rostering, scheduling and workforce planning
• Ensure services align with client care plans and expectations
• Support staff to deliver safe, respectful and professional care Drive quality and continuous improvement
• Monitor service quality and respond to client feedback and concerns
• Conduct supervision,



observations and performance reviews
• Identify and implement improvements to processes and outcomes Build strong relationships
• Develop trusted relationships with clients, families and internal teams
• Act as a key point of contact for service-related queries and escalations Ensure compliance and safety
• Maintain accurate documentation and reporting
• Promote a protected working environment and support WHS practices About You You’re a confident and capable leader who thrives on supporting teams and delivering quality care. You’ll Bring
• Previous leadership experience (within home care, aged care or community services)
• Diploma in Aged Care (or equivalent)
• Strong organisational skills and ability to manage competing priorities
• Experience in rostering, workforce coordination or service delivery
• Excellent communication and relationship-building skills
• A proactive, solutions-focused approach You’ll Also Hold (or Be Willing To Obtain)
• National Police Check Why Join Lutheran Services?
• Be part of a purpose-driven organisation guided by our values of Empowerment, Integrity, Kindness and Innovation
• Join us at an exciting time — we’re on a 5-year growth journey, creating new opportunities, strengthening our services, and investing in our people
• Salary packaging
- increase your take-home pay (up to $18,550 tax-free)
• Employee discounts
- including health insurance, utilities, retail and more
• Employee Assistance Program
- support for you and your family
• Learning & development support
- grow your career and leadership capability Apply Now If you’re ready to step into a leadership role where you can make a real impact, we’d love to hear from you. Apply today and help us deliver care that empowers lives. For a copy of the position description please click here.

📌 Service Delivery Team Lead (Gympie)
🏢 Lutheran Services Australia
📍 Gympie