This position provides productive, effective, front-facing fair trading services in a busy regional office.
• Act as first point of contact for Office of Fair Trading (OFT) counter, telephone, and email enquiries.
• Provide accurate information and advice to clients and consumers about OFT's legislation, services, policies, procedures, forms, fees etc.
• Undertake searches of OFT databases and issue official certificates and permits.
• Receipt monies in accordance with relevant government legislation and associated policies and procedures.
• Receive and process forms and other documentation, maintaining the integrity of respective databases.
• Undertake retrievals and filing and provide general administrative assistance and other support as required.
• Prepare correspondence, reports and other documentation.
• Assist in the collection and retrieval of information and statistics as required
• Support and assist other OFT officers in the conduct of their duties.
• Maintain a general knowledge of OFT legislation, regulations, policies and procedures to ensure accurate advice is being provided and that documentation is correctly processed. Applications to remain current for 12 months.

📌 Administrative Officer (Gold Coast)
🏢 Department of Justice QLD
📍 Gold Coast