THE ROLE The Reception Services Officer is a critical position, providing the first impression of the Department of Families, Fairness and Housing. Utilising good communication and interpersonal skills, Reception Services Officers fulfil a crucial role in assisting clients, the general public and other service providers with the purpose of their contact and providing accurate, up to date information or a referral to the right person/agency. Reception Services Officers also undertake general administrative tasks to support the Area. Accountabilities Include
• As part of a team, deliver a high-quality telephone and reception counter service to clients, service providers and members of the public by maintaining a welcoming and skilled manner, acknowledging all visitors and callers, respecting diversity and responding promptly to their needs in turn.
• Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
• Maintain effective working relationships,



liaise efficiently and professionally with all levels of staff.

How To Apply
Please open the position description to read more. Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening. For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs) Please apply to submit your interest in this position.

📌 Reception Services Officer (City of Ballarat)
🏢 Victorian Department of Families, Fairness & Housing
📍 City of Ballarat