Job Description
/n Employment TypePermanent/n /n Closing Date15 Oct 2026 11:59pm/n /n Job TitleMobile Technical Support Specialist/n /n Job Summary

Job Description
/n Join our supportive Technical Support team, and help customers get the most from their mobile and unified communications (UC) services. /n /n You’ll be supported to build your technical knowledge while resolving enquiries, coordinating requests and delivering a helpful, reliable customer experience. /n /n This is a outstanding opportunity to grow your career in customer service and technology. /n /n You don’t need to know everything from day one—we value curiosity, transparent communication and a willingness to learn. /n /n PLEASE NOTE : This role is for a fixed term of 12 months. /n /n What you’ll do /n /n /n
- Respond to customer enquiries about mobile and Unified Communications products by phone, email and approved digital channels. /n
- Record and manage enquiries, incidents and requests in the service management system. /n
- Use work instructions to identify issues,



provide first-level support and escalate when needed. /n
- Keep customers informed with clear, accurate and timely updates. /n
- Maintain device, SIM and service records /n /n /n What you’ll bring /n /n This role requires Baseline Security Clearance; NV1 clearance is preferred. /n We’re looking for someone who: /n /n /n
- Has customer service experience supporting mobile phones, or from an IT service desk, contact centre, or a retail or a customer-focused setting. /n
- Communicates clearly and enjoys helping people solve problems. /n
- Is organised, dependable and comfortable learning new systems and processes. /n
- Works well with others and takes ownership of tasks through to resolution. /n
- Holds a Baseline security clearance. An NV1 security clearance is preferred. /n /n /n And helpful, but not essential /n /n /n
- An ICT qualification or certification. /n
- ITIL certification or a basic understanding of ITIL. /n /n

📌 Mobile Technical Support Specialist (Canberra)
🏢 Telstra
📍 Canberra