Job Title: Senior Community Worker Company: Australian Health Elevation Services Pty Ltd

Location:
Penrith NSW Employment Type: Full-time

Salary:
$80,000
- 100,000 per year

About Us
We are a established community services provider supporting clients under the NDIS (National Disability Insurance Scheme) and Home Care Packages (HCP). We work with complex, high-needs clients and expect excellence from our team. We are now looking for a high-performing Senior Community Worker to manage a demanding caseload and drive service outcomes. The Role We are seeking an exceptional and highly experienced Senior Community Worker to manage a complex portfolio of NDIS and HCP clients. This is not an entry-level or standard coordination role. You will handle high-intensity case management, complex crisis intervention, multi-stakeholder coordination, and strategic service planning. You will also be expected to mentor junior staff and contribute to organisational quality improvement. This role is suited to a current Senior Support Coordination Manager or an experienced community worker ready for genuine senior responsibility.

Key Responsibilities
Client Assessment & Complex Case Management -Conduct comprehensive, biopsychosocial assessments for clients with complex needs, including mental health, behavioural challenges, housing instability, and multi-morbidity. -Develop, implement, and review highly individualised support plans that address challenging behaviours, health risks, and social disadvantage. -Manage multiple high-risk cases simultaneously, prioritising based on urgency and client vulnerability.



Coordination & Stakeholder Management -Handle full coordination of supports across NDIS and HCP funding streams, including budget management, service booking, and compliance with price guides and legislation. -Lead multidisciplinary collaboration with allied health professionals, GPs, housing services, legal advocates, and government agencies. -Negotiate with difficult or non-responsive providers to ensure client needs are met without service gaps. Crisis & Risk Management -Lead crisis response for clients experiencing safeguarding issues, health deterioration, or behavioural escalation. -Conduct thorough risk assessments and implement safety plans, including mandatory reporting and liaison with emergency services when required. -Manage client incidents, complaints, and service failures with professional accountability. Leadership & Quality Improvement -Mentor, guide, and provide informal supervision to junior community workers and support coordinators. -Identify systemic service gaps and propose practical improvements to management. -Contribute to policy development, audit preparation, and continuous quality improvement initiatives. Documentation & Compliance -Maintain immaculate case notes, risk assessments, and communication logs in line with NDIS/HCP standards, privacy laws, and organisational policy.



-Prepare detailed reports for internal reviews, external auditors, or regulatory bodies as required. What We Are Looking For Essential (Non-negotiable): -Minimum 1 year of full-time relevant experience in a high-complexity community worker, support coordination, or case management role. Part-time counted pro-rata. -Proven experience working with NDIS and HCP clients and handling complex coordination independently. A relevant qualification (minimum Diploma; Bachelor degree strongly preferred in Community Services, Social Work, Psychology, or Welfare). -Demonstrated ability to manage crisis situations, high-risk clients, and challenging stakeholder relationships without constant supervision. -Strong understanding of person-centred practice, cultural safety, trauma-informed care, and legal obligations (including mandatory reporting). -Exceptional written and verbal communication skills, including the ability to write clear, detailed case notes and reports. -Current [Police Check / Working with Children Check / NDIS Worker Screening Check / Driver's Licence]. Highly Desirable: -Minimum 1-3+ years full-time equivalent post-qualification experience in community services. -Experience supervising or mentoring other staff. -Knowledge of NDIS practice standards, HCP guidelines, and relevant state-based community services legislation. -Training in crisis intervention (e.g., Secure Crisis Management), mental health first aid, or behaviour support. Why Join Us? -Genuinely challenging and rewarding role with high-complexity clients. -Opportunity to lead, mentor, and shape service delivery. -Competitive Salary

📌 Senior Community Worker (Penrith)
🏢 Australian Health Elevation Services
📍 Penrith