Job Description
/n The Verifications Manager Role /n A Verifications Manager is a person whose day-to-day responsibilities include not just their general work, but also responsibility for guiding a group of employees. The Verifications Manager role is the first step to becoming a dedicated manager. /n A Verifications Manager plays a key role in managing a certain group, subgroup or project. The way they perform their duties has a substantial impact on the productivity, culture and success of their team. /n /n Objectives /n Objectives are the basic tools that underlie all planning and strategic activities. For verifications, these underpin all tasks, and day to day activities. /n
• The Verifications Manager is responsible for ensuring the verifications department directly and through the Verification Portfolio Managers meet the following objectives: /n
• Health and safety and mental wellbeing of the workforce. /n
• Carrying out and attaining the mission and the goals of the verification’s unit managed. /n
• Development of a superior workforce & Verification Portfolio Managers. /n
• Development of the department in respect to productivity, quality and quantity of outputs, as defined in existing KPI’s outlined below, and the continued development of new KPI’s. /n
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance. /n
• Personal ongoing self-development and growth as an employee of MVSI. /n
• Productivity and Capacity Planning. /n
• Delivering exceptional group customer service to our clients. /n
• The smooth transition for onboarding and offboarding new starters within the ISMS policy. /n




• Cover for the Global Verifications General Manager & Verification Portfolio Managers as and when required /n /n Primary Responsibilities /n Primary responsibilities are the outcomes the Verifications Manager is directly responsible for. Collaboration up and down the management chain is a typical prerequisite, but ultimate ownership of the successful completion of the Verifications Managers responsibilities rests with the Verifications Manager. /n
• With the Verification Portfolio Managers and Global Verifications General Manager, plan staffing levels for optimal output, including forward planning. /n
• Work with the Global Verifications General Manager to recruit, interview, select, hire, and employ an appropriate number of employees. /n
• Provide oversight and direction to the employees in the operating unit in accordance with the MVSI’s verification policies and procedures, to ensure quality outputs. /n
• Coach, mentor, and develop staff, including overseeing recent employee onboarding and providing career development planning and opportunities. /n
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility to your Verification Portfolio Managers & Verifiers expect accountability and regular feedback. /n
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, support,



and working effectively together to enable each employee and the department to succeed. /n
• Consciously create a workplace culture that is consistent with MVSI’s guiding principle and core value: “Everyone that touches MVSI must have an awesome experience”. Ensure that there is regular contact with our clients (and your teams) to discuss service improvements. /n
• Lead employees and support your Verification Portfolio Managers using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning. /n
• Lead employees & support your Verification Portfolio Managers to meet the organization’s expectations for productivity, quality, continuous improvement, and goal accomplishment. /n
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary. /n
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, Messaging, and regular interpersonal communication. /n /n Departmental Management /n This section describes the day-to-day tasks that are required for successful management of the Verifications Department & Verification Portfolio Managers, as measured by achievement of the defined objectives. /n
• Plan and implement systems and processes that perform the work and fulfill the mission and the goals of the department efficiently and effectively. /n
• Work directly with the other divisions of MVSI to develop supporting systems and processes that allow the verifications

📌 Verifications Manager (Sydney)
🏢 MVSI Onboard Pty
📍 Sydney