Job Description
/n Make a Difference Every Day in Aged Care /n Trilogy Care is growing, and we are looking for Client Success Partners to join our high performing service team. This is your opportunity to be part of a fast paced, tech enabled organisation where your work directly supports older Australians to live independently in the home they love. If you thrive in a phone based customer service environment, love solving problems, and take pride in delivering outstanding support, this could be the role for you. You will be joining a supportive, performance focused team where your contribution genuinely matters. /n /n What You’ll Do /n As a Client Service Partner, you will be a the first point of contact for care recipients, families, service providers and internal teams. /n Your day-to-day role would look like: /n /n
- Managing a high volume of inbound and outbound calls and emails (30-40 calls per day) /n
- Delivering exceptional customer service with empathy and professionalism /n
- Supporting clients by coordinating services and resolving Tier 1 and 2 enquiries /n
- Problem solving and managing service issues through to resolution /n
- Updating customer records and maintaining accurate documentation /n
- Using CRM systems, Microsoft Office and digital tools to manage communication /n
- Working collaboratively across teams to deliver a seamless customer experience /n /n This role requires confidence on the phone, strong attention to detail and the ability to remain calm and solutions focused in a quick paced environment. /n /n We’re Looking For People Who Are /n /n
- Experienced in managing high volumes of inbound customer contacts /n
- Confident handling complex phone and email enquiries /n
- Empathetic, professional and clear communicators with a genuine passion for helping others /n
- Able to perform well under pressure and manage competing priorities in a fast-paced environment /n
- Highly organised with robust time management skills /n




- Detail oriented and comfortable maintaining accurate records and documentation /n
- Adaptable and comfortable working in a changing environment, with the ability to quickly learn new processes and systems. /n
- Proficient in Microsoft Office including Outlook, Word and Excel /n
- Experience using CRM or contact centre systems (highly regarded). /n /n /n Why Trilogy Care? /n /n
- Modern King Street, Bowen Hills office with excellent facilities, close to public transport, cafes, restaurants and supermarkets /n
- Vibrant team culture and regular social events /n
- Opportunities for career mapping and career progression within the company /n
- Salary packaging (Novated Leasing) to boost your take-home pay /n
- Access to Fitness Passport to support your health and wellbeing /n
- EAP support for you and your immediate family /n
- Employee discounts on groceries, fuel, utility bills, wellness and more /n /n /n Unlock your Potential with Trilogy Care /n Behind every hour of care we deliver is a smart, tech-enabled team rethinking how aged care operates. At Trilogy Care, we’re going beyond compliance and coordination – we’re applying AI, automation and operational design to deliver better client experiences and better employee ones. Every staff member has access to generative AI tools, training, and time to experiment – not just the Tech team Whether you’re in finance, people & culture, growth, or support, you’ll be part of an industry-first AI movement where we reward ideas that improve care outcomes, safety, efficiency or team wellbeing. /n /n Please note /n To join our team, you’ll need to have full Australian work rights. As part of our standard recruitment process, we’ll also conduct a working rights check, police check and request professional references during onboarding. /n /n We appreciate the interest of recruitment agencies but kindly ask that resumes not be submitted unless a prior agreement is in place. Trilogy Care will not accept responsibility for any fees related to unsolicited resumes. /n /n

📌 Client Service Partner (Brisbane)
🏢 Trilogy Care Pty
📍 Brisbane