Job Description
/n Summary: /n Are you a creative and extroverted individual with a passion for providing exceptional customer service? /n /n We are looking for a Customer Service Representative and Receptionist to join our dynamic team at our busy orthodontic practice. /n /n The ideal candidate will be the first point of contact for our practice and will provide administrative support across the organization. /n /n

Responsibilities:
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- Deliver outstanding customer service to patients in person, via phone, and through digital communication channels. /n
- Manage all aspects of the patient journey, from initial contact to post-treatment follow-up. /n
- Oversee appointment scheduling, ensuring smooth coordination between patients and practitioners. /n
- Administer patient records, ensuring all information is accurate, confidential, and up to date. /n
- Support patients with health fund queries, consent forms, treatment plans, and payment processing. /n
- Assist with patient queries, ensuring they are well-informed and supported throughout their experience with our practice. /n




- Represent our practice in social media channels. /n /n

Qualifications:
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- Proven experience in customer service, demonstrating excellent communication skills and a professional, friendly demeanor. /n
- Strong administrative skills, with the ability to manage patient information, schedules, and documentation efficiently. /n
- Ability to navigate the full patient journey, ensuring all aspects from appointment scheduling to post-treatment care are handled smoothly. /n
- High attention to detail, with an ability to handle multiple tasks simultaneously in a quick-paced environment. /n
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How to Apply
If you thrive in a fast paced environment and are ready to bring your energy, enthusiasm, and customer service expertise to our team, we want to hear from you /n
- Please send your resume and a cover letter outlining your suitability for the role to [email protected] /n
- Don’t miss this opportunity to be part of our dynamic team and help create smiles every day /n /n

📌 Receptionist (Narellan)
🏢 Harris Orthodontics
📍 Narellan