Job Description
IT L3 Helpdesk Engineer job available at National MSP | Adelaide Inner North-West | Permanent | ASAP/n Your new company /n A leading National Managed Service Provider headquartered in Adelaide's Inner North-West requires a Level 3 Helpdesk Engineer for a permanent opportunity commencing immediately. The company promotes a collaborative and supportive work workplace, offering exposure to leading technologies and ongoing career development opportunities. Your new role /n In this exciting new role, you will be: /n
- Providing 3rd level remote and onsite support for clients. /n
- Supporting a broad range of clients to resolve high-level IT issues escalated within the Service Desk. /n
- Performing technical support of servers, network and hardware. /n
- Assisting with the delivery of infrastructure projects. /n
- Delivering a high level of customer service and communication. /n
- Handling escalations, whilst mentoring and training Level 1 & Level 2 Service Desk Engineers. /n

What you'll need
to succeed /n /nTo be successful in your application, you will need:/n
- Demonstrated experience in providing level 3 IT support. /n
- Strong knowledge of Windows Server, Active Directory,



VMware / Hyper-V, Office 365, Exchange, SharePoint, Azure / AWS and Network troubleshooting. /n
- Highly developed troubleshooting and problem-solving skills. /n
- Experience with Autotask and ConnectWise is highly advantageous. /n
- A tertiary education in Information Technology as well as Microsoft, Fortinet, Cisco, CompTIA A+ and VMware certifications are beneficial. /n
- Proven experience working within a Managed Service Provider. /n
- Current driver’s license and access to a car. /n What you'll get in return /n /nWorking in an organisation where they develop and grow careers, you will be offered an excellent salary package. Working within a rapidly growing company, you will gain exposure to a broad range of technologies and projects. This organisation prides itself on internal promotion and career development and offers development training. Do not miss out/n What you need to do now /n /nIf you're interested in this role or know of someone that may be, click ‘Apply Now’ or forward an updated CV to Daniel.
[email protected].#3012273/n

📌 Level 3 Helpdesk Engineer (Adelaide)
🏢 Hays
📍 Adelaide