BCMA - Ballarat Centre of Music and the Arts - Ballarat East VIC

We have an exciting opportunity for an

organised, enthusiastic and detail-oriented Office Administrator & Customer Service person

to join our administration team at the Ballarat Centre of Music & the Arts (BCMA).

This is a varied and fast-paced role supporting the day-to-day operations of our vibrant performing arts centre and the BCMA community.

The successful applicant will have

a minimum of 1-2 years' office administration experience , excellent organisational skills and a genuine passion for providing outstanding customer service.

APPLICATIONS CLOSE Tuesday, November 3rd.

ROLE DESCRIPTION The person accepting this role will be responsible for a combination of

front-of-house customer service, administration and general office duties , supporting the BCMA administration team and the daily activities of our students, families and teaching staff.

We are looking for a

vibrant, enthusiastic and efficient individual

who is highly motivated, adaptable and able to work effectively both independently and as part of a small, busy team.

The successful applicant will be comfortable working with a

wide range of age groups , from young children through to adults, and will have a friendly, approachable manner and the ability to remain calm and professional in a busy environment.

This is a demanding and rewarding role that requires:

Exceptional organisational and time-management skills

Strong attention to detail

The ability to multitask and prioritise competing demands

Excellent communication and interpersonal skills





Initiative and the ability to problem-solve

The ability to work independently and as part of a team

A high level of computer literacy

Confidence dealing with customers, students, parents and staff

The ability to learn new systems and processes quickly

A positive, can-do attitude and willingness to contribute to the wider BCMA team

DAY-TO-DAY RESPONSIBILITIES Every day at BCMA is different, providing an interesting, varied and ever-changing role. Duties may include:

Greeting and assisting students, families and visitors at reception

Providing a high level of friendly and professional customer service

Responding to customer enquiries in person, by phone and via email

General office administration and reception duties

Data entry and maintaining accurate student and customer records

Basic bookkeeping and processing financial information

Taking payments and assisting with account enquiries

Assisting with scheduling, timetabling and lesson administration

Managing communications and correspondence

Assisting with enrolments, withdrawals and general customer administration

Uniform fitting, sales and stock management

Assisting with the organisation and administration of classes, events and productions





Supporting teachers and the wider administration team

Filing, document management and general office organisation

Assisting with day-to-day problem solving and unexpected situations

Other administrative duties as required to support the smooth running of BCMA

ESSENTIAL EXPERIENCE & SKILLS The successful applicant must have:

A minimum of 1-2 years' office administration experience

Previous experience in a customer service or front-office setting

Basic data-entry level bookkeeping experience

Strong computer and administrative skills

Excellent attention to detail and accuracy

Excellent written and verbal communication skills

Strong organisational and time-management abilities

The ability to confidently manage multiple tasks and deadlines

A professional, friendly and approachable manner

A background or interest in

music, dance, drama or the performing arts would be advantageous, but is not essential .

THE IDEAL PERSON We are looking for someone who will thrive in a

busy, creative and people-focused environment

and who genuinely enjoys being part of a team.

You will be someone who is:

Organised. Reliable. Proactive. Friendly. Adaptable. Efficient.

No two days at BCMA are exactly the same, so the ability to think on your feet, take initiative and approach challenges with a positive attitude is essential.

This is a fantastic opportunity for someone who enjoys working with people, loves variety and wants to be part of a vibrant performing arts community.

This part-time role requires availability for evenings and weekends.

📌 Office Administrator (Ballarat)
🏢 BCMA - Ballarat Centre of Music and the Arts
📍 Ballarat