Tryzens is an international digital commerce agency. Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights, and digital-first principles to deliver compelling experiences that delight and engage customers. We started in London and have since expanded operations to Melbourne, Sydney, Sofia, and Trivandrum, with 200+ team members serving 45+ international brands.

We're looking for an experienced Programme Manager to own the end-to-end delivery of a large-scale, multi-workstream digital customer-experience transformation for a major Australian retail group.

This isn't single-team project management - it's orchestration at scale. The programme spans a multi-brand eCommerce re-platform, order management and customer service, a native mobile app, and an extensive integration, martech and loyalty layer, delivered across onshore and offshore pods and multiple third parties.

You'll sit within a three-part programme leadership team, owning the plan and the commercials, while partnering closely with a Programme Architect (technical direction) and an Client Principal (executive relationship).

This role is for a fixed-term basis for 12 months, with the possibility of extension.

What You'll Own

Programme Delivery & Planning

- The integrated programme plan across all workstreams - scope, milestones, critical path, sequencing and interdependencies
- Orchestration of parallel workstreams so they mobilise, build, integrate and release in step
- Release, environment, cutover and go-live planning across brands and platforms
- Scaled hybrid (agile + waterfall) delivery across onshore and offshore teams and multiple vendors

Commercial & Contract Management





- Programme budget, forecast, margin, revenue recognition and milestone-based invoicing
- Change control across scope, SOWs and change requests
- Input into opportunity development for programme extensions and recent phases

Governance, Risk & Assurance

- Programme governance — boards, steering committees, PMO, status reporting and decision logs
- RAID management across all workstreams, resolving cross-workstream dependencies before they block delivery
- Delivery quality through milestone quality gates and stage reviews

Resource & Team Leadership

- Delivery leadership across workstream/project managers, delivery leads and PMO
- Resourcing, capacity and utilisation forecasting across onshore and offshore pods
- Coaching and developing project and workstream managers

Stakeholder & Vendor Management

- Delivery relationships with client stakeholders, platform vendors and the broader martech/loyalty ecosystem
- Alignment across internal teams, client-side stakeholders and third parties

- 10+ years in programme/project management, including end-to-end ownership of large-scale, multi-workstream digital commerce or CX transformations (multi-million-dollar, multi-year, multi-vendor)
- A track record delivering enterprise programmes on modern commerce and CX platforms, with complex API-led integration,



identity, customer-data and loyalty ecosystems
- Proven commercial ownership of programme P&L; and margin — forecasting, revenue recognition, change control and SOW/contract management
- Deep experience running scaled hybrid (agile + waterfall) delivery across onshore and offshore teams and multiple third parties
- Strong governance discipline — programme boards, steering committees, RAID, benefits realisation and executive-grade reporting
- Fluency with enterprise delivery toolsets (MS Project / Smartsheet / Jira / Confluence)
- The presence to hold a large, complex, multi-workstream programme together — decisive, calm under pressure, and relentlessly outcome-driven
- A collaborative style that works cleanly alongside a Programme Architect and Client Principal an without blurring accountabilities

- Flexible working with hours that support life outside work.
- Hybrid by design: work from home, or from one of our offices when it suits you.
- Learning and development opportunities to help you grow your skills and career.
- Team social events to connect, celebrate wins, and have a bit of fun together.
- Two charity/volunteer days each year to support causes that matter to you.
- 25 days’ annual leave per year, plus a day off for your birthday.
- Tryzens Awards recognising the great work across our global teams.
- Access to our Employee Assistance Programme (EAP) for confidential support.
- Enhanced parental leave, including maternity and paternity benefits.

More about Tryzens:http://tryzens.com/

We’re committed to creating an inclusive environment where everyone feels

📌 Programme Manager (Melbourne)
🏢 Tryzens
📍 Melbourne