Hurstville, Full Time, Automotive Please Quote Reference Number 18851

Experienced Service Manager or 2IC looking to step up?

Stable dealership with long-term staff and loyal clients

Drive your career forward with Hurstville Toyota

Hurstville Toyota is looking for an experienced and motivated

Service Manager

to lead our busy Service Department and play a key role in the continued success of the dealership.

This is an opportunity for an established Service Manager to step into a well-supported leadership role, or for an experienced 2IC or Senior Service Advisor who is ready to take the next step and prove themselves in a Service Manager position.

We're looking for someone who understands that a great Service Department is built around people, customer experience and performance.

About the Role As Service Manager, you'll take ownership of the day-to-day operation of the Service Department, ensuring our customers receive an exceptional experience while the team operates efficiently and profitably.

You'll be responsible for:

Leading, coaching and developing the Service Department team

Managing daily workshop and service operations

Driving customer satisfaction and retention

Monitoring departmental performance, productivity and profitability

Managing workflow, bookings and capacity

Ensuring manufacturer and dealership standards are consistently met

Maintaining strong relationships with customers and resolving issues professionally

Working closely with the Dealer Principal, management and other departments

Ensuring high standards of Health & Safety, compliance and processes

Identifying opportunities to improve processes,



efficiency and customer experience

About You We're looking for an automotive professional who combines strong leadership with a genuine customer focus.

You'll ideally have previous experience as a Service Manager, however, we're also very interested in hearing from experienced 2ICs and Senior Service Advisors who are ready to step up.

You'll bring:

Strong automotive dealership service experience

Proven leadership or team coordination experience

Excellent customer service and communication skills

Strong commercial awareness and understanding of service KPIs

The ability to lead, motivate and hold a team accountable

Excellent organisational and problem-solving skills

A professional and hands-on approach

Confidence managing challenging customer situations

A genuine desire to develop people and improve performance

Most importantly, you'll be someone who leads from the front, builds strong relationships and takes pride in delivering a high-performing Service Department.

This is a fantastic opportunity to join an established Toyota dealership and take ownership of an key part of the business.

You'll have the opportunity to

Lead and develop an experienced Service team

Make a genuine impact on departmental performance

Build on your existing automotive leadership experience

Step up into management with the support of an established dealership

Develop your career within a respected automotive environment

Work in a role where your ideas and leadership will be valued

Ready to step up? If you're an experienced Service Manager, or a Senior Service Advisor / 2IC ready for your next challenge, we'd like to hear from you.

📌 Automotive Service Manager (Sydney)
🏢 Hurstville Toyota
📍 Sydney