Help grow and strengthen the membership of a national organisation connecting leaders across Australia’s transport and infrastructure sector.

Transport Australia is looking for a proactive and relationship-focused Membership Coordinator to help us grow our membership, strengthen engagement with existing members and deliver an outstanding member experience.

Working closely with the General Manager and broader Transport Australia team, you’ll coordinate membership activity across the full member lifecycle, from prospective member development and onboarding through to engagement, retention and renewal.

This role combines relationship building, membership growth, coordination and CRM/data management. It will suit someone who enjoys connecting with people, takes ownership of opportunities and follow-ups, and is equally comfortable building relationships and keeping the detail behind them organised.

Membership Coordinator

Transport Australia | Sydney

Help grow and strengthen the membership of a national organisation connecting leaders across Australia’s transport and infrastructure sector.

Transport Australia is looking for a proactive and relationship-focused Membership Coordinator to help us grow our membership, strengthen engagement with existing members and deliver an outstanding member experience.

Working closely with the General Manager and broader Transport Australia team, you’ll coordinate membership activity across the full member lifecycle, from prospective member development and onboarding through to engagement, retention and renewal.

This role combines relationship building, membership growth, coordination and CRM/data management. It will suit someone who enjoys connecting with people,



takes ownership of opportunities and follow-ups, and is equally comfortable building relationships and keeping the detail behind them organised.

The opportunity

This is an opportunity to play an important role in the growth of a national transport industry organisation and build relationships with leaders across Australia’s transport, infrastructure and government sectors.

In our small, collaborative team, you’ll have real ownership and visibility. You’ll help bring recent members into Transport Australia, strengthen relationships with existing members and connect organisations and their people with opportunities across our events, policy activities, programs and industry network.

You’ll also help us continually improve how we work, using Salesforce, data and better processes to create a seamless member experience and support continued membership growth.

What you’ll be doing

You’ll help coordinate and progress membership activity across Transport Australia, including:

- Managing activity across the member lifecycle, including prospecting, acquisition, onboarding, engagement, retention and renewal

- Researching prospective members and maintaining an accurate and well‑managed prospect pipeline

- Contributing to Transport Australia’s member acquisition and sponsorship targets





- Progressing member and prospect communications, meetings and follow‑ups

- Delivering a warm, organised and professional onboarding experience for new members

- Coordinating membership renewals and retention activity and ensuring agreed actions are followed through

- Building strong relationships with members, prospective members and industry stakeholders

- Developing an understanding of members’ priorities and identifying ways they can become more involved with Transport Australia

- Connecting members with relevant events, policy activities, programs, committees, partnerships, briefings and other opportunities

- Participating in Transport Australia events and activities and supporting event coordination as part of our one-team approach

- Owning the quality and accuracy of membership and prospect data in Salesforce

- Tracking membership activity, engagement, prospects, renewals and follow‑ups

- Producing accurate membership reporting and insights

- Identifying practical ways to improve our membership systems, processes and overall member experience.

About you

You’re someone who builds relationships naturally but also has the organisation and discipline to make sure opportunities and commitments are followed through.

You are likely to bring:

- At least three years’ experience in membership, stakeholder engagement, relationship management, business development or a related role

- Strong relationship‑building skills and confidence engaging professionally with senior stakeholders

- Excellent organisation and follow‑through, with the ability to manage multipl

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