Head of Settlement, Family and Resilience Services Base salary + super + salary packaging options

Western Sydney Migrant Resource Centre (WSMRC) is a leading community organisation supporting newly arrived migrants, refugees, and culturally diverse communities across Western Sydney.

For over 40 years, WSMRC has worked alongside communities to strengthen settlement outcomes, build resilience, and create opportunities for social and economic participation. WSMRC provides a range of wrap-around programs supporting our core settlement services, including family and children services, older-persons support, disability and health support, youth activities, and a variety of other information-based advisory and community leadership programs.

We believe communities are strongest when people feel safe, connected, and empowered. That's why we design and deliver programs with community, informed by lived experience, cultural knowledge, and genuine partnership.

When you join WSMRC, you join a purpose-driven organisation committed to equity, cultural safety and meaningful impact.

VISION, MISSION, VALUES Our vision is for a diverse and inclusive Australia where everyone can belong, contribute, and thrive.

Our mission is to support and champion diverse communities to become better informed, connected, and empowered.

We value:

COLLABORATION : We are stronger together than we are apart. Through respectful communication and meaningful partnerships, we work towards shared goals to deliver person-centred, best-practice services.

TRUST : We value integrity, transparency, accountability, and ethical practices as the foundation for all our relationships and interactions.

EQUITY :



We are dedicated to promoting fairness and inclusivity, ensuring equitable access to opportunities and support services, and cultivating a protected environment that embraces diverse backgrounds and perspectives.

EXCELLENCE : We are committed to delivering the highest standards of performance and quality outcomes. We strive for continuous improvement and innovation.

THE OPPORTUNITY We have an exciting opportunity for a

Head of Settlement, Family, and Resilience Services

to join our leadership team. This role sits within our Settlement, Family and Resilience Services portfolio, bringing together programs that support

newly arrived migrants, families experiencing hardship, women and girls, and people needing specialist or family support.

The purpose of this role is to provide

strategic leadership

across the portfolio, overseeing program delivery, financial performance, funding growth and team development, so that migrants, refugees and families across Western Sydney receive coordinated, high-quality support during settlement and beyond. This role supports people living in Liverpool, Macarthur and Western Sydney local government areas.

This is a pivotal time to join WSMRC, with a strong focus on

securing new funding opportunities,

leading tender and

grant submissions , and strengthening partnerships to expand settlement,



family and resilience services in response to growing community need. You will have genuine autonomy to shape the

strategic direction

of a diverse and meaningful program portfolio, build strong relationships with government and community stakeholders, and

lead a team

committed to helping people rebuild their lives in Australia.

This position is classified as Social and Community Services Employee,

Level 6 or 7

under the SCHADS Award.

THE RESPONSIBILITIES

Provide strategic oversight of program delivery, ensuring services meet funding, contractual and legislative requirements

Lead and develop program teams, including recruitment, coaching and performance management

Identify and pursue new funding opportunities, and lead the development of grant and tender submissions

Develop and manage program budgets, monitoring financial performance and reporting on variances

Build and maintain relationships with government, funders, and community organisations to strengthen partnerships and service delivery

Represent WSMRC at sector forums, working groups and community networks

Oversee accurate and timely reporting on program performance, outcomes and compliance

Drive continuous improvement across systems, processes and service delivery practices

Ensure coordination and referral pathways across settlement, family, resilience and specialist services

Promote a safe, inclusive and supportive workplace culture across the team

ABOUT YOU You will bring

A relevant degree in social work, community services, social services, management or a related discipline

At least 5 years' experience in

📌 Head of Settlement, Family and Resilience Services (Sydney)
🏢 Western Sydney Migrant Resource Centre
📍 Sydney