OVERVIEW

The AJE Area Manager leads and inspires the team across Chatswood, Kotara, Castle Towers & Parramatta boutiques to exceed store sales goals and KPIS. Reporting to the Regional Manager, you will develop exceptional customer service through creating positive working relationships and maintaining high operational and visual merchandising standards. In addition to providing regular training and creating engaging tools to help your team succeed.

KEY RESPONSIBILITIES

LEADERSHIP

Responsible for the development of each team member, ensuring they are able to fulfill their duties to the highest standard with minimal supervision Be a true ambassador by leading by example to deliver a high level of customer care unique to Aje Fostering a feedback rich culture by identifying opportunities for team members to improve their performance through positive and constructive feedback Ensure that that the action plans for performance reviews are managed in line with start dates and probation deadlines When necessary, performance counsel team members to established company guidelines; ensuring appraisals are conducted and succession plans established for the store, exit interviews are conducted when appropriate Delivers reviews and goal setting for all team members and seeks support from the Regional Manager to create development and performance improvement plans Deeply understand, model, and coach the Aje Ways of Working, policies, and procedures and other Aje specific guidelines Responsible for the recruitment of high calibre team members that fulfill the company requirements,



taking into consideration succession planning strategies who reflect the company philosophy Lead a seamless and inspirational onboarding for all new store team members To supervise team members and provide guidance to the Assistant Managers in their supervision of team members To embrace the company training initiatives and ensure that training follow-up is undertaken so that team members understand that there is an expectation that they make improvements as a result of the training attended Responsible for the Management of the staff wardrobe, ensure all team members are adhering to the staff look book guide Recognises opportunities for the store to improve across all customer & operational touchpoints and delivers the required training on the spot or in a group setting Continuously assesses and looks out for potential new Aje employees in the store area CUSTOMER EXPERIENCE JOURNEY

Provide exemplary service experiences to Aje guests, ensuring consistently memorable and inspiring customer journeys Maintaining an in-depth knowledge of the product and brand to provide advice and recommendations as needed through communicating perks, fabric properties, fit and styling Responsible for establishing and building VIP clientele Responsible for customer and VIP customer follow-ups, through multiple touch point channels to ensure they are kept educated with regards to new deliveries, upcoming promotional activity, and events First point of contact for general customer inquiries such as customer complaints and refunds to ensure customer satisfaction is received through implementation of consistent best practices.



Identify key customer trends and requests; communicate effectively to Regional Manager relevant corporate partners to support continuous improvement and innovation of the Aje brand experience Responsible for providing the team with customer updates, feedback, and reports, that will allow them to continuously develop their sales techniques VISUAL MERCHANDISING & STOCK MANAGEMENT

To work with the Visual Merchandisers to ensure they are maintaining visual merchandising standards and merchandising products to maximise sales potential
- taking into consideration actual sales results and category results. Ensure the team prepare for and execute the VM direction set by the business To promote VM feedback to ensure that the product is in the right place at the right time to maximize sales opportunities. Ensure your designated storage space is kept to high operational standard and make refilling practical To provide feedback to the Regional Manager and or General Manager
- Retail & Customer Experience on stock opportunities, or issues with stock through EOD emails ADMINISTRATION PROCESSES

Provide a Daily Store Performance Report and a Weekly Store Performance Report Ensure all reports and analysis are clearly communicated to the Regional Manager Ensure systems are in place to control the loss of revenue due to theft, poor administration, error, and waste at the store level. Responsible for the completion of rosters for the month ahead. These rosters must be developed to the hours budget set and signed off by the Regional Manager before communicating with team members Responsible for approving timesheets on a daily basis Ensure that team members fulfill all administrative requirements. To ensure that al

📌 Aje - Area Manager - NSW (Sydney)
🏢 Aje Group
📍 Sydney