nbn is seeking to attract more

Women

and

First Nations

individuals to join our ACCOM award-winning Customer Field Technician Traineeship Program. Our aim is to promote the right capability, increase cultural equality, and enhance the diversity of our operations teams, for the benefit of our workforce, customers, and communities.

Our Field Service teams are nbn’s professional, trusted, and essential customer-facing workforce. They’re the friendly faces, confident voices, and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, learning, developing, and building skills as they turn their passion into practice every day. They contribute to something key and lasting - a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.

As a Trainee Customer Field Technician, you will: Work in the field helping to connect customers to the internet

Be employed on a permanent full-time basis with leave entitlements

Work towards a Cert III in Telecommunications Technology over the 12-month traineeship

Be supported by experts in the field to complete your traineeship, learning how to be a Customer Field Technician

You will be rewarded with: An award-winning traineeship program where you will get

paid

while you learn

Competitive Salary of $77,330 inclusive of Superannuation

Working primarily in the field, learning on the job alongside our many experts

Achieving a nationally recognised qualification, paid for by nbn

Embarking on a versatile and valuable career steppingstone

An nbn work vehicle and all the tools, clothing and safety equipment you need





Being part of an inclusive work culture that prioritises balance and wellbeing, and

18 weeks of paid parental leave

You’ll experience a diverse and dynamic working environment where no two days out in the field are alike. Supported by our dedicated and caring managers and skilled, experienced, and collaborative colleagues you will build your skills and confidence. Whether you’re out in the network performing inspections or maintenance, diagnosing, and resolving faults, to providing the best service, or connecting more homes and businesses to high-speed fibre.

A bit about you To get the most out of this traineeship, you’ll likely have an inquisitive mind and an eagerness to learn, a positive attitude and a driver’s license. A passion for customer service and an appetite for working independently and at pace will set you up for even more success. We’ll support you with developing your skills and will provide the training and guidance you need on the job in a safe, supportive, and flexible environment while you get paid.

Inspired to learn more? nbn’s free Digital Work Experience allows anyone to experience the work that our Customer Field Technicians (CFT) do every day – from the comfort of your own home. Please visit our Digital Work experience to get real life insights into the role. This will form part of your application process and will be required to progress further.





Life at nbn To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.

Equal Opportunities for All We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing***@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at . Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Please note that this role is a permanent opportunity and applications will

📌 Trainee Customer Field Technician (Sydney)
🏢 Nbn
📍 Sydney