At Shift, we’re business specialists dedicated to helping Australian SMEs take control of their cashflow, streamline trade terms and choose the right financial products. We believe Australian businesses are the driving force behind our economy and are core to our communities. Our unique approach to product innovation combined with our collaborative culture means you can build your career in a supportive environment. You’ll be joining a diverse team of over 300 people who are always looking to deliver better outcomes for Australian businesses.

The role is a Business Analyst embedded within a technology squad to support the delivery of business and technology solutions throughout the full product development lifecycle. You will collaborate with cross‑functional teams – including product managers, developers, and operations – to analyse business requirements and help deliver projects that align with business objectives.

What You’ll Do:

- Collaborate with product managers, developers, and operations to gather and document business requirements
- Serve as a key contact between technical teams and business stakeholders, ensuring effective communication
- Create and maintain clear, up‑to‑date requirements, user journeys, and process maps
- Break down business needs into testable stories and support delivery through the product development lifecycle
- Support solution design, change management, and implementation planning
- Assist with testing, validation, documentation, risk assessments, and project governance
- Help manage vendor relationships and maintain project artefacts
- Support post‑implementation reviews and continuous improvement

What You’ll Bring:

- Experience as a Business Analyst or Technical Analyst,



preferably within financial services
- Experience working in quick‑paced, collaborative team environments
- Robust analytical and conceptual thinking skills, with attention to detail in documentation
- Ability to engage and work with a range of stakeholders across business and technical areas
- Skilled in interpreting, documenting, and communicating technical and business processes
- Experience contributing to the delivery of complex projects
- Relevant qualifications in Business Analytics or equivalent

• Flexible working environment – we’re headquartered in North Sydney with state‑based workplaces and offer a flexible work policy.
• Family support – industry leading 26 weeks paid parental leave.
• Purpose built spaces within our office – designed for collaboration, brainstorming, socialising, and focused work.
• Range of benefits supporting your physical, psychological and financial wellbeing. From a day off on your birthday to excellent end‑of‑trip facilities.

Business Analyst
Location: NSW / ACT / QLD – Hybrid
Contract: Until 30 June 2027 + 2 x 12‑month extensions

Citizenship Australian Citizenship mandatory
Clearance Must be able to obtain Baseline Security Clearance
Remote candidates will not be considered.





We are seeking an experienced Business Analyst within a digital health setting. Previous digital health or healthcare experience would be highly regarded. The role will focus on business process improvement, operational efficiency and service delivery, working closely with subject matter experts, operational teams and stakeholders to understand current practices, identify opportunities for improvement and develop practical future‑state processes and requirements.

Key Responsibilities:

- Lead business analysis, requirements gathering and process improvement activities.
- Map, analyse and redesign current and future‑state business processes.
- Identify inefficiencies, risks, duplication, delays and control gaps.
- Facilitate workshops and working sessions with diverse stakeholders.
- Develop process maps, business requirements, options analyses, procedures and implementation plans.
- Support improvement initiatives through planning, delivery and implementation.

About you:

- Strong Business Analyst experience with a focus on business process analysis and continuous improvement.
- Demonstrated experience developing current and future‑state process maps and business requirements.
- Strong analytical, problem‑solving and stakeholder engagement skills.
- Confident facilitating workshops with technical and non‑technical stakeholders.
- Experience within complex service, regulatory or assurance environments highly regarded.
- Digital health or healthcare experience would be advantageous.

IMPORTANT: Australian Citizenship is mandatory for this opportunity, and candidates must be able to obtain an Australian Government Baseline Security Clearance. Remote candidates w

📌 Strategic Business Analyst: Backlog (Sydney)
🏢 Adactin Group
📍 Sydney