Empower Living Pty Ltd is seeking a qualified and compassionate Complex Mental Health Support Worker to join our Canberra team.

Applications are welcome from all suitably qualified candidates who hold valid Australian working rights and a relevant mental health or community services qualification recognised in Australia.

In this role, you will provide specialised, person-centred support to NDIS participants living with psychosocial disabilities and complex mental health needs. You will support participants to manage daily challenges, strengthen their independence and participate meaningfully in their community.

About the role Empower Living Pty Ltd is seeking a qualified and compassionate Complex Mental Health Support Worker to join our Canberra team.

Applications are welcome from all suitably qualified candidates who hold valid Australian working rights and a relevant mental health or community services qualification recognised in Australia.

In this role, you will provide specialised, person-centred support to NDIS participants living with psychosocial disabilities and complex mental health needs. You will support participants to manage daily challenges, strengthen their independence and participate meaningfully in their community.

What you’ll be doing

Providing individualised support to participants with complex mental health needs

Supporting daily routines, household tasks, appointments and community access

Following individual support plans, risk assessments and behaviour support plans

Supporting participants to develop coping strategies and emotional regulation skills





Recognising changes in a participant’s mental health and escalating concerns appropriately

Responding calmly and sensitively during challenging situations or periods of distress

Promoting participant choice, independence, dignity and community participation

Supporting participants to work towards their NDIS goals

Maintaining accurate shift notes, incident reports and other required documentation

Working collaboratively with families, carers, Care Managers, clinicians and other service providers

Maintaining professional boundaries, privacy and confidentiality

Qualifications Applicants must hold a recognised qualification in Mental Health, Psychology, Social Work, Nursing, Counselling, Community Services, Disability Support or a related field.

Relevant qualifications may include:

Certificate IV in Mental Health

Certificate IV in Mental Health Peer Work

Diploma of Mental Health

Diploma of Community Services

Certificate III or IV in Individual Support or Disability, together with demonstrated complex mental health experience

Bachelor’s degree in Psychology, Social Work, Counselling, Nursing, Occupational Therapy or another relevant human services field





Qualifications obtained in Australia or New Zealand are welcomed. Qualifications obtained in other countries will also be considered where the applicant can provide evidence that the qualification is recognised as equivalent to an Australian qualification.

What we’re looking for

Demonstrated experience supporting people with complex mental health conditions or psychosocial disabilities

Understanding of trauma-informed, person-centred and recovery-oriented practice

Ability to build trust and positive relationships with participants

Calm, patient and non-judgmental approach

Ability to respond professionally to complex or challenging situations

Strong written and verbal communication skills

Ability to complete accurate and objective documentation

Ability to work independently and collaboratively within a team

Commitment to qualified boundaries, confidentiality and duty of care

Valid Australian working rights

Essential requirements

Current NDIS Worker Screening clearance, or willingness to obtain

Current ACT Working with Vulnerable People registration, or willingness to obtain

Current National Police Check

Current First Aid and CPR certificates, or willingness to obtain

NDIS Worker Orientation Module certificate

Current Australian driver’s licence

Reliable vehicle with current registration and comprehensive insurance

Ability to travel within the Canberra region

Highly regarded

Mental Health First Aid training

Behaviour Support training

Medication Management training

📌 COMPLEX MENTAL HEALTH SUPPORT WORKER (Canberra)
🏢 Empower Living
📍 Canberra