Job Description Summary

The Customer Solutions Engineer a highly skilled Mainframe Modernization Senior Consultant to provide technical support and/or leadership in the creation and delivery of technology solutions designed to support our Customers’ Digital Transformation

Responsibilities

- Provide services to customers (75%)
- Works on complex project scope with minimal direction from with Customer/SI nominated representatives to accomplish assigned tasks.
- Contributes to design for specific deliverables and assists in the deployment Rocket products
- Contribute to implement new solutions under the direction of Delivery Architects
- Create proof of concept / proof of value technology analysis and pilots.
- Conduct external and internal technical presentations/trainings to peer groups.
- Uses and contributes to technical forums within the Rocket AMC environment and local professional communities and technical user groups.
- Applies own subject matter knowledge to solve a variety of common technical issues.
- Exercises independent judgment within defined practices and procedures to determine appropriate action
- Participates as part of a team and maintains good relationships with team members and customers.

Team Leadership (25%)

- Ultimately accountable for Technical solution implementation for project.
- Leads a team and communicates project status and risks to all project stakeholders on behalf of the team.
- Use technical experience to give customer sound technical advice.
- Responsible for knowing the Architecture, versions, and requirements.
- Responsible for determining appropriate technical resource requirements for project completion.



Works with PM to request resources.
- Coordinating with PM on technical communication to customer, any new requirements or changes in scope and impacts to delivering the technical solution.
- Determine if change is a product defect or enhancement before communicating to customer.
- Responsible for estimating recent requirements of Project and gaining Architect or Manager approval.
- Conducting or assigning code reviews.

Expected Qualification And Soft Skills

- 5-7 years of relevant technical experience
- Excellent communication / customer service skills / confident telephone manner
- Proactive and able to work under pressure
- Experience in complex IT project implementations, customizations and or maintenance
- Must have an analytical mind set to analyse test result and facilitate defect resolution
- Organized and methodical, dealing with numerous tasks.
- Fluent in written and verbal English.

Requested Technical Skills

- Technical skills to include two or more of the following:
- IBM Enterprise COBOL or PLI programming experience
- System level experience of IBM CICS; IMS and JCL
- Relational databases, such as IBM DB2/UDB, Oracle, Microsoft SQL Server; PostgreSQL
- Windows operating system
- Linux/UNIX operating system
- Knowledge of major Cloud Provider infrastructure and technologies,



such as AWS, Azure, GCP, Cloud Foundry, Docker / Kubernetes

Desired Project Experience

- A practical experience of mainframe application modernization project is highly desirable. For example:
- Experience with tools and methodologies used to migrate mainframe workloads via hardware/middleware emulation, automated code conversion, and re-platforming.
- Experience with COBOL modernization and porting application code across platforms.
- Familiarity with agile engineering practices like Test Automation, Test-Driven Development (TDD), Continuous Integration (CI), Continuous Delivery (CD), DevOps, and Test Data Management, etc.
- Experience developing, deploying, and tuning data modernization solution for mainframe such as IMS/DB, IDMS, ADABAS and VSAM data migration
- Experience with implementing and operating DevOps and Agile tools/platforms across some part of the development lifecycle
- Experience configuring automation pipelines in GitHub, Azure DevOps, AWS CodePipeline, Jenkins or similar tools

Other Preferred Skills

- Bachelor's degree in Computer Science or related field
- Rocket COBOL based products – Enterprise Developer, Visual COBOL, Enterprise Server, Server Express, Net Express
- Any additional mainframe language or environment, such as REXX; Assembler; Natural; Adabas; …
- Relevant Business and IT Architecture Certifications such as, AWS Solution Architect Professional, Microsoft AZURE Solution Architect, Google Cloud Certification; Scaled Agile Framework (SAFe) etc.
- Proficient in another EU language

Equal Opportunity Emplo

📌 Principal Customer Solutions Engineer (Melbourne)
🏢 Rocket Software
📍 Melbourne