Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

Flexible salary packaging options, including novated leasing for new and used vehicles

Benefits@Serco, which includes a excellent range of career support programs, wellbeing packages and financial benefits, available through us and our selected partners, including access to Fitness Passport

Generous employee referral program

Make an impact at Serco As a Program Delivery Officer, you'll play an important role in supporting rehabilitation and reducing the risk of reoffending by delivering approved criminogenic programs to inmates at Clarence Correctional Centre.

Working within the Rehabilitation & Reintegration team, you'll assess inmate suitability for programs, facilitate therapeutic interventions and monitor participant progress. You'll work collaboratively with a multidisciplinary team to support meaningful behavioural change and positive rehabilitation outcomes.

About Clarence Correctional Centre Opened in mid-2020, this 1,700-bed state-of-the-art facility is the largest correctional centre in Australia.

Located on the beautiful NSW North Coast, approximately 6 hours' drive from Sydney and 3.5 hours from Brisbane, our region offers rainforests, epic headlands, sand dunes and some of Australia's best beaches, together with vibrant multicultural cafés, restaurants and welcoming community towns.

As a Program Delivery Officer, you'll make a positive impact by:

Assessing inmate suitability for participation in Offence Related Programs





Delivering therapeutic programs that address identified criminogenic needs

Facilitating programs in a way that responds to individual needs, including mental health, disability, literacy, age and cultural considerations

Managing program participants, including responding professionally to challenging behaviours

Monitoring participation and progress and maintaining accurate records and documentation

Preparing accurate, evidence-based reports relating to participant progress

Working collaboratively with multidisciplinary teams to support the management and rehabilitation of inmates

Supporting strategies that improve program attendance, engagement and successful outcomes

Contributing to a trauma-focused through-care model across the Centre

Participating in supervision, professional development and continuous improvement activities

Serco is a place for you You're an engaging and resilient professional who can build rapport while maintaining clear professional boundaries. You communicate with empathy, remain calm in challenging situations and enjoy working collaboratively to achieve positive outcomes.

You're motivated by helping people make meaningful changes and want to use your skills and experience to contribute to rehabilitation and safer communities.

To be successful in this role, you'll have:

Certificate qualification in Psychology,



Criminology, Social Work, Social Sciences, Community Services or another related discipline, or relevant industry experience

Certificate IV in Correctional Practice (Case Management), or willingness to complete within the first 12 months of employment

Strong written and verbal communication skills

Ability to facilitate programs and work effectively with individuals and groups

Ability to manage sensitive information and maintain strict confidentiality

Strong interpersonal skills with the ability to remain calm and focused in challenging situations

Ability to prepare accurate, high-quality reports within required timeframes

Strong organisational, problem-solving, multitasking and time-management skills

Confidence using Microsoft Office and other IT applications

Experience that will support your success could include:

Experience working as part of a multidisciplinary team delivering psychological services or programs

Experience in a correctional, welfare or institutional environment

Group facilitation experience, particularly with complex mental health or behavioural needs

Experience preparing accurate reports and submissions within designated timeframes

Experience working with cognitive behavioural approaches or supporting behavioural change

You do not need to meet every listed requirement to apply. If this opportunity sounds like the right fit for you, we'd love to hear from you.

As a fast-growing and successful global company, Serco's services span Justice, Defence, Health and Community Services.

In joining us, you'll be part of a highly supportive culture with trust

📌 Program Delivery Officer (Lavadia)
🏢 Serco
📍 Lavadia