Own a portfolio of Wolf IQ customer relationships from website builds through long-term care, ensuring customers are happy, successful, supported, and growing.

Key Details

Location: Sydney-based with remote team

Type: Full-time

Reports to: Head of Customer Success

Salary: $70K + super + commission

The role You are the face of our customers from the first website brief through to long-term growth.

Our customers are small and mid-sized businesses. They want a real person they trust, who knows their business and makes things happen. That's you.

Your time splits roughly in two:

50% website delivery lead.

Guide customers through new website builds. Set expectations, run the timeline, keep customers informed and confident, and hand over a site they love.

50% SEO and growth customer lead.

Own the relationship for customers on our SEO, Google Ads and Growth Plans. Run reporting calls, explain results, answer questions, and spot the next opportunity.

You don't need to write code or run campaigns yourself.

You do need to make sure the right team members are on it, the customer feels looked after, and the work lands.

Why Join Wolf IQ?

We’re profitable and growing rapid with recurring revenue, strong retention and happy customers

You’ll grow quickly as we invest in training, automation and AI so you can do more, faster

You’ll have real impact from day 1 and shape how our customers experience Wolf IQ every day

Be part of a growing team of 20+ passionate and committed team members

What you'll do





Own an assigned portfolio of customer accounts as their main contact at Wolf IQ

Lead customers through website builds, from kickoff to launch and handover

Coordinate our design, development, SEO and support teams to deliver on time

Run regular customer check-ins, reporting calls and in-person meetings

Catch risks early and manage escalations calmly

Recommend services that genuinely help customers grow, such as SEO, Google Ads, landing pages, rebuilds and Care Plan upgrades

Keep HubSpot and ClickUp up to date so every account has clear notes and next steps

What success looks like

First touch interactions after we sign a customer are world class

Website builds launch on time with happy customers

Your portfolio keeps its customers and grows its revenue (net revenue retention above 100%)

Customers rarely feel the need to escalate past you

About you

3+ years in account management or project management at a digital agency, web studio or similar

You've managed multiple website builds at once and know the web development lifecycle

Working knowledge of SEO and Google Ads, enough to explain results and recommend next steps

Warm, organised and calm under pressure. Customers like you and trust you

Commercially minded. You can connect the work to business results

Experience with Claude, HubSpot, ClickUp, Slack and AI tools is a strong plus

What we offer

Competitive salary plus commission on the growth of your portfolio

Flexible, remote-friendly work

Clear career path as the group grows

A team that backs you, with dedicated design, development and support

📌 Account Manager (Sydney)
🏢 Wolf IQ
📍 Sydney