Immediate start - $37.50 per hour + Super

Seven Hills Location

We are currently seeking an experienced Customer Service Officer to join a medical company located in Seven Hills. This role is available for an immediate start, and you must be able to commit to the length of the assignment.

The Role

Processing customer orders

Responding to phone and email enquiries - Stock Availability, ETA's, Pricing

Processing Sales Order returns and Issuing Credit Notes

Database maintenance and data entry

About You

Experience within Customer Service and Order Processing

Experience with Excel

Have intermediate MS Office

Have explicit and concise communication skills

Be available to commit to the length of the assignment

What will you do?

Respond to incoming calls, emails, and messages from program participants, employers, partners and staff providing exceptional customer service and addressing their inquiries and concerns in a timely manner.

Deliver first-class service to customers by serving customers on the national customer service team lines and other customer contact channels





Collaborate with employers to understand their staffing needs and job requirements and process the information in CRM to facilitate the matching of suitable candidates for available positions

Receive customer feedback, complaint and desired resolution accurately and thoroughly.

Maintain accurate and up-to-date records of interactions, ensuring that all stakeholder's information and service details are correctly documented in the CRM system

Who are you?

High level verbal and written communication skills

Time management and organisational skills, and attention to detail

Exceptional interpersonal skills with an ability to communicate with all levels of staff, clients, stakeholders and community

Proven experience in a range of areas – ideally from sales, customer service, finance, marketing, recruitment and/or management delivery

Understanding of Workforce Australia Guidelines and Disability Employment Service Guidelines (highly regarded)

Understanding of eligibility check lists on Self Employment Assistance program (highly regarded)

What can we offer you?

Access to career development opportunities

Up to 15 weeks of paid Parental Leave

Bonus Leave days

Salary Sacrificing for Superannuation and Novated Leasing

Employee discount program covering a range of goods and services

📌 Experienced Team Member (Sydney)
🏢 Grill'D
📍 Sydney