Your primary responsibility will be to contact customers who have appointments scheduled for the following day and confirm that the date, time and appointment details are still convenient. These are warm customers who have already requested and booked an appointment — there is no cold calling or prospecting involved. You will play an important role in making sure our consultants arrive at appointments where the customer is expecting them, prepared and ready to meet.

Key responsibilities

Call all customers with appointments scheduled for the following day

Confirm the appointment date and time is still suitable

Confirm the customer will be available and ready for the appointment

Answer basic questions about the appointment and ensure customers know what to expect

Identify customers who need to reschedule and coordinate a suitable alternative

Update appointment and customer information accurately in our CRM

Communicate any significant information or changes to the relevant team members

Help minimise cancellations,



missed appointments and no-shows

Provide a warm, professional and reassuring customer experience on every call

About you

Confident and comfortable speaking with customers over the phone

Warm, friendly and naturally conversational

Highly organised and able to follow a daily process consistently

Reliable and punctual

Comfortable using computers, CRM systems and basic software

Detail-oriented and accurate when recording information

Able to handle customers who need to change or cancel appointments professionally

Comfortable speaking with an older demographic

Proactive and able to identify potential issues before they become problems

A team player who takes pride in doing a job properly

About us Inhome Assist is a growing Australian company that helps people access products and services designed to improve their comfort, independence and quality of life in their own homes.

📌 Appointment Setting Confirmer (Gold Coast)
🏢 seek.com.au
📍 Gold Coast