InfosysConsultingistheworldwidemanagementandITconsultancyunitoftheInfosysGroup(NYSE:INFY),aglobaladvisortoleadingcompaniesforstrategy,processengineeringandtechnology-enabledtransformationprograms.Wepartnerwithclientstodesignandimplementcustomizedsolutionstoaddresstheircomplexbusinesschallenges,andtohelptheminapost-modernERPworld.Bycombininginnovativeandhuman-centricapproacheswiththelatesttechnologicaladvances,weenableorganizationstoreimaginetheirfutureandcreatesustainableandlastingbusinessvalue.Apioneerinbreakingdownthebarriersbetweenstrategyandexecution,InfosysConsultingdeliverssuperiorbusinessvaluetoitsclientsbyadvisingthemonstrategyandprocessoptimisationaswellasIT-enabledtransformation.Tofindouthowwegobeyondtheexpectedtodelivertheexceptional,visitusatwww.infosysconsultinginsights.com. RoleSummary: IInfosys Consulting is looking for a

Salesforce & CRM Leader

to spearhead the comprehensive CRM strategy, transformation, and implementation across critical client engagements. This position necessitates a seasoned leader with

significant Salesforce and broader CRM expertise , who can effectively influence substantial digital transformation initiatives, create high-performing consulting teams, and collaborate with clients at the executive level. The preferred applicant will possess a strong

consulting background , having successfully led intricate Salesforce programs within

Salesforce Professional Services

or

prominent global consultancies , and will be recognized as a reliable CRM advisor. Role: Salesforce & CRM Leader Location: Sydney / Melbourne Position: Full-time - Permanent Key Responsibilities CRM & Salesforce Leadership Lead and oversee the

CRM and Salesforce consulting portfolio

in targeted sectors (e.g.,



Financial Services, Insurance, Telecommunications, Healthcare, Retail). Develop and implement

enterprise CRM strategies , roadmaps, and operating models that align with client business goals. Act as the

executive Salesforce subject matter expert , encompassing Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud, Data Cloud, and industry-specific Salesforce solutions. Encourage innovation through the integration of

AI, analytics, automation, and data-driven CRM capabilities

(e.g., Einstein, MuleSoft, integrations). Client Engagement & Advisory Collaborate with

C-suite and senior stakeholders

to establish CRM transformation agendas and shape strategic decision-making. Lead

large-scale Salesforce transformation programs

from initial discovery and design to delivery and value realization. Function as the

trusted advisor

for CRM modernization, enhancing customer experience, and advancing digital front-office initiatives. Consulting & Delivery Excellence Provide oversight, governance, and quality assurance across Salesforce programs and delivery teams. Guarantee delivery excellence, risk management, and compliance with Infosys Consulting methodologies and standards. Direct solution architecture, operating models, and best practices throughout multi-cloud CRM environments. Practice & Capability Building Build, scale,



and mentor a

high-performing Salesforce consulting practice

that includes architects, functional consultants, and delivery leads. Contribute to the

growth of the practice , including developing solution accelerators, assets, and thought leadership materials. Work collaboratively with Infosys’ global delivery teams to refine onshore/offshore delivery strategies. Business Development & Growth Assist with

pre-sales and pursuit activities , including solution formulation, proposal development, estimations, and client presentations. Identify and cultivate

new revenue streams

within both existing and prospective client accounts. Enhance Infosys’ strategic partnership with

Salesforce , focusing on alliance initiatives and joint go-to-market strategies. Required Experience & Qualifications Mandatory Experience 15+ years

of comprehensive experience in CRM, digital, or enterprise transformation. 10+ years of direct experience within the Salesforce ecosystem , including leadership over extensive Salesforce programs. Demonstrated experience as a

CRM Leader, Salesforce Practice Lead, or Senior Consulting Leader . Solid consulting credentials, preferably having been

sourced from Salesforce Professional Services

or

prestigious consultancies . A proven track record of managing

multi-million-dollar CRM transformation initiatives . Salesforce & CRM Expertise In-depth knowledge of Salesforce products (Sales, Service, Experience, Marketing, Data Cloud). Strong grasp of

CRM architecture, integrations, data strategy, and customer experience design . Experience working in

regulated and large-scale enterpris

📌 Salesforce & CRM Transformation Leader (Sydney)
🏢 Infosys Singapore & Australia
📍 Sydney