Lead. Develop. Improve. Make a Difference. Full-Time | 2-Year Contract | Ashfield, NSW Potential for Permanent Appointment Ashfield Baptist Homes (ABH) is seeking an experienced and values-driven Community Care Manager to lead our growing Home and Community Care operations.

This is a senior operational leadership chance for an experienced aged care or community care professional who can combine people leadership, operational performance, clinical governance, quality and compliance to deliver exceptional outcomes for clients.

The position is initially offered as a two-year full-time contract, with the potential for the role to transition to a permanent position.

About The Role As Community Care Manager, you will provide strategic and operational leadership across a range of community services, including:

Aged Care Volunteer Visitors Scheme (ACVVS)

You will lead a multidisciplinary team comprising Care Partners, Care Coordinators, Coordination staff, Support Workers and designated clinical staff, ensuring services are safe, responsive, person-centred and operationally sustainable.

Reporting to Executive Management, you will play a key role in strengthening service delivery, workforce capability, quality, governance and organisational performance.

Key Responsibilities: Operational Leadership

Lead the day-to-day operations of Home and Community Care services

Provide clear direction, leadership and support to Care Coordinators, Coordinators, Support Workers and designated clinical staff

Drive performance across client experience, workforce effectiveness, quality, safety and operational outcomes

Monitor service activity, client hours, workforce utilisation and operational performance





Identify operational risks, trends and opportunities for improvement

Ensure services are responsive, reliable, efficient and financially sustainable

Client Experience & Service Delivery

Ensure client needs, goals, preferences and care plans are translated into coordinated and effective service delivery

Promote a strong person-centred culture focused on dignity, choice, independence and quality of life

Monitor client experience and respond effectively to feedback, complaints and emerging concerns

Ensure services are delivered consistently and in accordance with client expectations and organisational standards.

Quality, Governance & Compliance

Lead quality, governance, incident, complaint and continuous improvement activities across community programs

Ensure compliance with applicable legislation, funding requirements, professional standards, the

Aged Care Quality Standards ,

Aged Care Act

and organisational policies and procedures

Lead the clinical governance framework for Home Care

Ensure clinical services are delivered within appropriate professional scope of practice

Monitor compliance, identify gaps and implement corrective and preventative actions

Maintain a strong culture of accountability, risk management and continuous improvement.





People Leadership & Capability

Lead, develop and support a diverse community care workforce

Establish clear performance expectations and accountability

Oversee staff competency assessment, training, supervision and professional development

Build a positive, collaborative and high-performing team culture

Identify workforce capability requirements and support sustainable workforce planning

Lead teams through change while maintaining service quality and staff engagement.

Reporting & Performance

Provide clear, accurate and timely operational and performance reporting to Executive Management

Analyse workforce, client, service delivery, financial and quality data to support informed decision-makingTranslate operational data into practical improvement strategies

Contribute to strategic planning and the ongoing development of ABH's community care services

About You You are an experienced operational leader who understands the realities of delivering high-quality community care and enjoys bringing

people, performance and purpose together .

You are someone who:

Is confident leading teams across multiple functions and disciplines

Is decisive, fair and solutions-focused, particularly in challenging situations

Can balance client needs, workforce requirements, compliance and operational sustainability

Communicates confidently with clients, families, employees, clinicians and senior stakeholders

Has strong commercial and operational awareness

Values governance, compliance and accountability —

doing things properly rather than cutting corners

Can identify problems, mak

📌 Community Care Manager (Sydney)
🏢 Ashfield Baptist Homes
📍 Sydney