At Norwest Private Hospital, we are committed to delivering exceptional patient-centred care through clinical excellence, innovation and collaboration. As one of the largest private hospitals in NSW, our 277-bed facility provides a comprehensive range of surgical, medical and obstetric services supported by advanced technology and highly skilled multidisciplinary teams.

Norwest Private Hospital is also home to a Centre of Excellence in Metabolic and Bariatric Surgery, accredited by the Surgical Review Corporation (SRC), recognising excellence in surgical expertise, multidisciplinary care, standardised clinical pathways, patient education and patient outcomes.

The Opportunity We are seeking an enthusiastic, highly organised and motivated Ward Clerk to join our dynamic Acacia (Surgical A Ward) team.

This is an exciting opportunity for someone who enjoys being at the centre of a busy environment and takes pride in keeping things running smoothly. As the first point of contact for patients, families, Visiting Medical Officers (VMOs) and staff, you will play a pivotal role in creating positive experiences while supporting the productive day-to-day operations of a thriving surgical ward.

You will be a key member of the Acacia team, ensuring information flows effectively, priorities are coordinated and patients experience seamless care throughout their hospital journey.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, takes initiative and brings positive energy to work each day.

About Acacia (Surgical A Ward) Acacia (Surgical A Ward) provides care across a diverse range of specialties including:

General Surgery

Bariatric and Metabolic Surgery

Upper Gastrointestinal Surgery





Breast Surgery

Plastic and Reconstructive Surgery

ENT Surgery

Complex Surgical Services

The ward plays a key role in supporting Norwest Private Hospital's recognised Centre of Excellence in Metabolic and Bariatric Surgery, reflecting our commitment to excellence in surgical care, multidisciplinary collaboration and outstanding patient outcomes.

At Acacia (Surgical A Ward), we are building a culture that is collaborative, energetic and patient-focused.

We are proud of our supportive team environment where staff are encouraged to contribute ideas, take ownership, support one another and continuously improve the care and service we provide.

Our vision is to be recognised for exceptional individualised patient care, strong teamwork and positive patient experiences. We are looking for someone who shares these values and wants to contribute to a high-performing ward culture.

Key Responsibilities

Be the first point of contact for patients, families, visitors, Visiting Medical Officers (VMOs) and staff.

Coordinate ward communications and administrative processes to support the efficient operation of the ward.

Provide administrative support to nursing, medical and multidisciplinary teams.

Manage competing priorities in a busy environment while maintaining accuracy and professionalism.





Support a positive patient experience through excellent communication and service.

Contribute to a collaborative, organised and high-performing team culture.

About You You are a highly organised and motivated professional who enjoys being at the centre of a busy team environment.

You thrive when no two days are the same and take pride in staying one step ahead, solving problems and helping others. You bring energy, initiative and a positive attitude to work each day and enjoy building strong relationships with patients, families and colleagues.

You are confident, adaptable and able to juggle competing priorities while maintaining a calm and professional approach. Most importantly, you are someone who contributes positively to team culture and wants to be part of a high-performing ward that is committed to delivering exceptional patient experiences.

Excellent organisational skills with the ability to manage competing priorities.

Strong communication and interpersonal skills.

Proactive, adaptable and accountable with a positive approach to work.

High attention to detail and strong computer skills, including Microsoft Office.

Commitment to exceptional customer service and patient experience.

Ability to work both independently and as part of a team.

Previous ward clerk or healthcare administration experience.

Experience in a hospital or acute healthcare environment.

Understanding of hospital workflows and multidisciplinary teams.

Why Join Acacia (Surgical A Ward)? Be part of a dynamic, engaged and supportive surgical team

Work within a recognised Centre of Excellence in Metabolic and Bariatric Sur

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