Client Care Coordinator - Greencross Vets Deeragun Part-time

Client Care Coordinator (Full-Time) | Greencross Vets Deeragun | Townsville, QLD

Love building relationships with clients, keeping things organised, and being the friendly face that keeps a clinic running smoothly?

Greencross Vets Deeragun is seeking an experienced Client Care Coordinator to join our team on a full-time basis.

This is a fantastic prospect for someone with veterinary industry experience who thrives in a busy environment, enjoys helping people and their pets, and takes pride in delivering exceptional customer service every day.

As the first point of contact for our clients, you'll play a vital role in creating a welcoming, professional experience while helping ensure the smooth day-to-day operation of our clinic.

Why You'll Love Working With Us

At Greencross Deeragun, we're passionate about providing outstanding care to our patients, clients, and one another.

You'll be joining a supportive team that values collaboration, communication, and creating a positive experience for every pet owner who walks through our doors.

As part of the wider Greencross Townsville network, you'll also benefit from connections across multiple local clinics, providing opportunities for learning, collaboration, and professional support.

Our culture is built on:

Teamwork and collaboration

Open and supportive communication

Exceptional client and patient care

Continuous learning and improvement

Having fun while doing meaningful work

About the Role

As the Client Care Coordinator, you'll be the heart of the client experience and play a key role in ensuring the clinic operates efficiently and smoothly.





This role is perfect for someone who enjoys working with people, thrives on organisation, and understands the fast‑paced nature of a veterinary clinic.

Your responsibilities will include:

Managing the day-to-day operation of the reception area

Coordinating appointments, bookings, and daily schedules

Greeting clients and patients and creating a welcoming clinic experience

Handling client enquiries in person, over the phone, and via email

Managing admission and discharge paperwork

Processing payments and managing accounts

Coordinating client communications and follow-up appointments

Supporting workflow between reception, nursing, and veterinary teams

Assisting with preventative healthcare reminders and client education

Supporting administrative tasks and clinic operations as required

Maintaining accurate client and patient records

Helping ensure exceptional customer service is consistently delivered

This is a role where strong organisation, attention to detail, and relationship‑building skills are essential.

About You

We're looking for someone who:

Has previous experience working within the veterinary industry

Has experience in veterinary reception, client care, practice administration, or a similar role





Understands veterinary terminology and clinic workflows

Has proven reception and customer service experience

Is confident coordinating appointments and managing competing priorities

Demonstrates excellent communication and relationship-building skills

Is highly organised and detail-oriented

Can remain calm and professional in a busy environment

Enjoys working collaboratively with veterinarians, nurses, and clients

Has experience using veterinary practice management software such as RxWorks (highly regarded)

Brings a positive, proactive, and team‑focused attitude

Most importantly, you're someone who genuinely enjoys helping clients, supporting your team, and ensuring every patient and pet owner receives an exceptional experience.

Why Join Greencross?

As part of one of Australia's largest veterinary networks, you'll have access to fantastic benefits and opportunities to grow your career.

Benefits include:

Ongoing continuing education and professional development opportunities

Access to LinkedIn Learning and other development platforms

Career progression opportunities across our national network

Access to a broad community of veterinary professionals

Staff discounts on veterinary services and products, including Royal Canin

Access to Fitness Passport

Access to Pounce, providing discounts across travel, retail, fuel, entertainment, and more

Confidential Employee Assistance Program (EAP)

Mental health and wellbeing support programs

A genuine commitment to work‑life balance

Why Live & Work in Deeragun?

Located in Townsville's nort

📌 Client Care Coordinator (Townsville City)
🏢 Greencross Pet Wellness
📍 Townsville City