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Role Overview

The Solutions Architect is responsible for designing and delivering customer-facing solutions built on the Nuix Neo Platform. This role focuses on understanding customer requirements, shaping technical solutions for complex use cases, and supporting the sales cycle through POCs, tenders, and Statements of Work (SOWs). The Solutions Architect acts as the technical bridge between customer needs and Nuix’s platform capabilities, ensuring solutions are fit-for-purpose across diverse deployment environments.

Location

This position will be based in our Sydney office. The candidate is required to attend the office a minimum of 3 days per week but may voluntarily elect to work either remotely or from the Sydney office for the remaining 2 days of the week.

Key Responsibilities

Customer Solution Design

- Design end-to-end technical solutions for customer engagements across eDiscovery, forensics, and investigations use cases




- Translate customer business requirements into scalable, performant Nuix Neo Platform architectures
- Define deployment architectures considering customer infrastructure, security, and compliance requirements
- Create solution blueprints, architecture diagrams, and technical documentation for customer proposals
- Recommend optimal configurations for processing pipelines, storage, indexing, and export workflows
- Design solutions across deployment models (air-gapped, data centre, high-end servers, cloud)
- Ensure customer solutions meet security and compliance requirements

Pre-Sales & Tender Support

- Work with the Solution Consultants to define the technical aspects of tender responses and RFP/RFI submissions
- Assist with developing Statements of Work (SOWs) for Proof of Concepts (POCs) and customer implementations
- Help with technical discovery sessions with prospective customers
- Present solution architectures and technical capabilities to customer stakeholders
- Help size and scope customer environments (data volumes, processing requirements, infrastructure needs)
- Collaborate with Sales and Product teams to position Nuix solutions effectively
- Provide competitive technical analysis and differentiation strategies

Proof of Concept Delivery





- Design and execute POC architectures that demonstrate Nuix Neo Platform capabilities
- Define success criteria, test scenarios, and evaluation metrics for POCs
- Work with Professional Services and Engineering to deliver POC environments
- Analyse POC results and provide recommendations for production deployments
- Document lessons learned and best practices from customer engagements
- Ensure POCs reflect realistic customer deployment scenarios

Customer Engagement & Advisory

- Serve as trusted technical adviser to customers during pre-sales and implementation phases
- Understand customer workflows, pain points, and technical constraints
- Advise on integration patterns with customer systems (data sources, review platforms, export targets)
- Provide guidance on performance optimisation, scalability, and operational best practices
- Support escalations requiring deep architectural expertise
- Build long-term relationships with customer technical stakeholders

Collaboration & Knowledge Sharing

Partner with Platform Architect and Enterprise Architect on deployment architectures leveraging the Neo Platform

Provide customer feedback to inform platform roadmap and feature priorities

Collaborate with Product Management on customer-driven requirements

Work with Professional Services on implementation patterns and deployment standards

Share customer insights and solution patterns with Engineering teams

Contribute to internal knowledge base, reference architectures, and solution accelerators

Mentor junior engineers and architects

Contribute to architecture community of practice

Develop architectural capability across eng

📌 Solutions Architect (Sydney)
🏢 Nuix
📍 Sydney