We’re the communications and marketing agency built for challengers, disruptors and visionaries. We help brands change the way people live, work or play around the world.

Are you the ultimate "fixer" and organiser? Do you love creating clarity, not chaos, with streamlined processes?

Sling & Stone is a PR and communications agency with a shared mission. We’re here to unearth, craft, and share the stories of the world’s most ambitious brands shaping the future.

From building the future of sustainability in Australia, and launching satellites into space, to personal health + wellness and moments of joy — our partnerships with challenger brands means no two days are the same. We work with ambitious brands shaping the world - from Google Cloud to Levi’s, CSIRO, Krispy Kreme, LUSH, Reddit, Too Positive To Go, Origin Energy, Stripe, Moonpig and many others.

Our team is filled with smart, skilled communicators who share our mission and live our core values of Gumption, Build, Play and Tune in. They are brilliant at what they do — crafting compelling narratives, sharing stories that reach the right audiences, and building brand reputations. But to do their best work, they need operational excellence behind the scenes.

That’s where you come in.

We are looking for a Client Operations Manager to be the operational engine of our agency. You will sit at the intersection of our account teams, operations + finance, and our clients, ensuring our work is delivered smoothly, our teams are balanced, and our accounts are profitable. If you love AI and tech tools as much as you love solving problems, we want to talk to you.

What You’ll Do

- Protect the margins:



Partner with account directors to build accurate Statements of Work (SOWs) and track budgets so we never over‑service a contract by accident.
- Balance the workload: Act as the “air traffic controller” for our team’s time, managing leave requests, resource allocation, considering freelancer needs, and ensuring no one is overloaded while others have downtime.
- Remove the cruft: Own and evolve our project management tools, systems and processes, building better, faster AI enabled + automated workflows for how we deliver PR campaigns and run seamless operations.
- Bridge the gaps: Maintain all knowledge resources, procedures notes and training materials so all Slingers have access to the correct information at their fingers tips.

What You Bring To The Table

- Experience: 4+ years in operations, project management, or account management preferably at a PR, marketing, or creative agency, professional services consultancy or working in fast growing scaleups.
- Commercial acumen: You aren't an accountant, but you know your way around a budget, burn rates, and profitability analysis. You love bringing data to help inform decisions.
- Tech build mentality: You’re an AI early adopter and power user of tools like Google Workspace and Gemini, Slack, Mavenlink (or ERPs), Guru, and love finding new ways to connect and automate data sources to create seamless workflows.



Bonus points if you’ve played with tools like Zapier, n8n, Claude Code or OpenClaw
- Tune-in & gumption: You are highly organised and can comfortably hold communications teams accountable to processes and deadlines with empathy and firmness.
- Play: You take your work seriously, but not yourself. You bring the vibes and find new fun and engaging ways to ensure all operational needs are in hand while keeping the team energised.

Here’s a Taste Of Sling & Stone

- We’re a team of 60+ spanning Australia, New Zealand and Singapore, delivering truly integrated campaigns
- We won Provoke Best Agency of the Year in APAC + top 10 globally last year
- We’re deliberate about which brands we work with, and say no to those who don’t fit our focus on clients shaping the future
- We’re proud of what we do. Our team is filled with smart, skilled communicators who share and live these core values: Gumption, Build, Play, Tune in
- We give all Slingers the opportunity to do the most impactful work of their careers here, giving them the training, skills and support to develop new passions, services and client portfolios, with the support of a dedicated manager
- We offer 20 days annual leave per year, 10 days wellness leave per year, which can be taken for physical or mental wellbeing, as well as end of year holiday break in addition to your leave allowance
- Every Slinger also has access to an additional 2 days per calendar year to use as they wish and 2 additional days to volunteer their time to a charity
- We’re supportive of parents and believe in inclusivity regardless of whether you’re considered the primary and s

📌 Client Operations Manager (City of Sydney)
🏢 Sling & Stone
📍 City of Sydney