Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description
As Engagement Manager, you will shape and drive Sprinklr Professional Services opportunities across new and existing accounts by closely partnering with Sales, Services, and Partner teams. You will act as a trusted advisor to customers, advising on Sprinklr Services offerings including implementation, managed services, training, and ongoing support.
You will lead the end-to-end services sales process during pre-sales, developing delivery proposals, defining Statements of Work, and structuring commercial offers. The focus is on ensuring successful deployment and enabling long-term value realisation from Sprinklr’s platform.
The role requires strong commercial judgement, solution design capability, and the ability to align customer business outcomes with Sprinklr’s services model. You will also be accountable for managing services pipeline, forecasting, and delivering commercially sound proposals aligned to margin expectations. This role reports to the Director, Engagement Management APJ.




Main ResponsibilitiesPartner with Sales teams across ANZ to scope and position services and support offerings for both new and existing customers, with a strong focus on Contact Centre and CCaaS solutionsEngage customers to understand business requirements and design integrated services solutions aligned to their operating model and long-term transformation goalsDevelop proposals and respond to RFPs/RFIs, positioning Sprinklr deployment strategies that drive early adoption and sustained valueLead executive-level services conversations with customer stakeholders across Australia and New Zealand, both virtually and onsiteCapture both business and technical requirements during pre-sales to inform successful delivery outcomesBuild commercial proposals that balance customer needs with profitability, leveraging Sprinklr and partner delivery modelsDefine Statements of Work including scope, timelines, effort estimates, and measurable business outcomesPartner with Sales on deal strategy, close plans, and negotiations with procurement and legal teamsCollaborate with internal stakeholders across Customer Success, Delivery, Product, and Partners to ensure delivery alignment and sign-offBuild and maintain strong relationships with key customer stakeholders to drive expansion and services growthManage Services pipeline, maintain forecast accuracy,



and support regional revenue reportingDesired Skills and ExperienceExperience in services sales, professional services delivery, or business development within enterprise SaaS environmentsStrong understanding of ANZ enterprise customers and buying processes, including procurement and commercial frameworksProven ability to operate in a matrixed, regional environment across Sales, Delivery, and Partner teamsExperience with contact centre, CCaaS, or customer experience platforms is highly preferredStrong commercial acumen with experience building proposals, Statements of Work, and pricing modelsExcellent communication and presentation skills, comfortable engaging with senior stakeholdersAbility to work independently, manage competing priorities, and operate with a high level of ownershipDetail-oriented with a practical, solution-focused mindsetStrong relationship-building skills with both customers and internal teamsBachelor’s degree or equivalent experienceFull working rights in Australia or New ZealandWhat success looks like in ANZWins and expands services opportunities across key ANZ accountsBuilds trusted advisor relationships with enterprise customersDelivers commercially sound deals aligned to regional targetsDrives strong alignment between Sales and Delivery, reducing friction post-saleSupports scalable, repeatable services models suited to the ANZ marketWe focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was transparent: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Spri

📌 Engagement Manager (Sydney)
🏢 Sprinklr
📍 Sydney