About Us

Lorikeet is redefining what customer support looks like — and we're just getting started.

We build AI that handles complex, high-volume support for fintechs, healthtechs, marketplaces, and delivery services. Not chatbot-tier AI. The kind that actually resolves tickets, gives support teams their time back, and raises the bar for what software can do.

We're backed by over $50M USD from QED, Blackbird, and Square Peg, with backing from operators like Claire Hughes Johnson (ex-Stripe COO) and Cristina Cordova (Linear COO), plus founders of Canva, Atlassian, and Airwallex. We're the first company since Canva to be funded at early stage by all three of Australia's top VC funds — which tells you something about the calibre of people who've looked closely at what we're building and said yes.

Our customers include some of the largest telehealth, fintech, and marketplace companies in the US and Australia — many handling over a million support tickets a year. The problems are real, the scale is real, and the work matters.

If you want to build something that genuinely changes how businesses and customers interact — this is the place.

About the role

We're hiring a Strategic Finance member to own the financial systems, models, and insights that guide our business.

You’ll work closely with our founders, operations, and go-to-market teams to turn multi-channel inputs into clean signals. That means owning forecasts, partnering on headcount planning, tracking performance against goals, and helping us understand where the business is working and where we can do better. Part strategic advisor, part hands‑on operator,



you'll help refine the systems that keep us informed and aligned as we scale.

As our only in‑house finance team member, you’ll have the opportunity to set the strategy for our strategic finance function and define how we do things—a real growth chance for someone who wants to drive and build something from the ground up.

About You

We're looking for a strategic finance professional to help us accelerate our growth. This role is perfect for someone who:

- Gets genuinely excited about AI and can communicate its transformative potential to complex businesses. You see what's coming and know how to bring others along.

- Is naturally curious about data and what it reveals. You love digging into numbers not just to report them, but to find the story underneath and figure out what it means for the business.

- Has a builder's mindset — you get energy from creating systems, models, and processes from scratch. You want to design the way we do things, not just inherit them.

- Can translate complex financial analysis into clear, actionable insights for founders, operators, and investors who aren't living in the spreadsheets.

- Is motivated by impact and eager to play a key role at an early‑stage, fast‑moving startup where your work shapes real decisions.

What you'll do

- Own financial models, operating plans, and scenario planning for the business





- Partner with teams on headcount planning, budgeting, and investment tradeoffs

- Track revenue, costs, and margin drivers—and highlight what's changing

- Build and maintain internal dashboards and reporting systems

- Support pricing, forecasting, and board/investor communications

- Work cross-functionally to bring financial rigor to product, GTM, and operational decisions

- Lead strategic initiatives and special projects—from marketing ROI analysis to vendor negotiations and other high-impact business decisions

- Spot areas where we’re flying blind and bring structure to them

The right candidate

We need someone with strong financial instincts who thrives in ambiguity and can influence decision‑making cross‑functionally. As the only in‑house finance team member, you’ll have the agency to take initiative on the mechanisms that ensure our growth and success, thoughtfully adapting those mechanisms as business needs change.

You might be a fit if you:

- Have 5-7 years of experience in strategic finance, PE, investment banking, or early‑stage operating roles, with a track record of partnering closely with leadership to drive financial clarity and decision‑making, or a CFA.

- Have built and maintained operating models used for real‑world planning ideally in a SaaS or B2B start up environment

- Have owned or directly contributed to board reporting, headcount planning, or annual planning cycles

- Have demonstrated experience modeling ARR, CAC, burn ratios and other SaaS metrics that actually matter

- Have experience designing internal reporting, dashboard

📌 Strategic Finance (Sydney)
🏢 Lorikeet
📍 Sydney