Meluca Recycling is seeking a reliable, organised and customer-focused

Skip Bin Booking Officer

to join our team in Drouin.

This is a busy, fast-paced role within our waste and recycling operations, responsible for taking skip bin bookings, coordinating deliveries and collections, assisting customers and helping keep daily operations running efficiently.

Meluca Recycling is seeking a reliable, organised and customer-focused

Skip Bin Booking Officer

to join our team in Drouin.

This is a busy, quick-paced role within our waste and recycling operations, responsible for taking skip bin bookings, coordinating deliveries and collections, assisting customers and helping keep daily operations running efficiently.

About Meluca Recycling Meluca Recycling is a locally owned waste and resource recovery business based in Gippsland, with operations in Drouin and Bunyip. We provide skip bin hire, waste transfer and recycling services to residential and commercial customers across the region.

Position Details

Full-time – immediate start

Monday to Friday roster within business hours of 7:30am – 5:00pm

Rotating Saturdays (currently every second Saturday)

Based in Drouin

Reporting to the Operations Manager

Key Responsibilities

Taking phone, email and online enquiries for skip bin bookings

Scheduling and coordinating bin deliveries, exchanges and collections with drivers

Providing customers with pricing, bin options and waste disposal information





Ensuring payment is received prior to delivery where required

Following up unpaid items, overfilled bins and additional charges

Handling difficult customer conversations professionally and working towards suitable outcomes

Communicating with drivers and yard staff to help keep daily operations running efficiently

Processing payments and completing associated administrative tasks

About You We are looking for someone who:

Has

excellent customer service skills

and a friendly, customer-focused manner

Is confident speaking with customers and has a

sales-minded approach

Is comfortable discussing pricing, payments and additional charges

Can confidently handle difficult customer conversations while remaining professional

Is highly organised, able to problem-solve and can work efficiently in a busy environment

Is reliable, trustworthy and able to work both independently and as part of a small team

Has excellent computer skills and strong attention to detail

Is

tech-savvy and able to learn new systems and applications quickly

Previous Industry Experience Highly Regarded We would particularly like to hear from applicants with previous

skip bin booking experience , including coordinating deliveries, exchanges and collections.

Experience in

transport scheduling, logistics or the waste industry

will also be highly regarded.

Training On-the-job training will be provided to familiarise the successful applicant with our systems, pricing, processes and operations.

📌 Skip Bin Booking Officer (Drouin)
🏢 Meluca Recycling
📍 Drouin